AI for Insurance Agencies
Your agents should be selling and building relationships. Not manually entering data into AMS360 or chasing renewal paperwork.
Insurance agencies run on relationships. But the amount of administrative work around each policy is staggering. Quote requests, applications, renewals, endorsements, claims, certificates of insurance. Most agencies I've talked to are using Applied Epic, AMS360 (Vertafore), or HawkSoft. The management system handles the policy data, but everything around it is manual.
Your producers should be spending 80% of their time selling. In reality, they're spending 40% on admin. Your CSRs are buried in renewal processing and certificate requests. And when a prospect calls for a quote at 5:30pm, nobody's there to answer.
Common Problems We Solve
Quote Requests Pile Up
A prospect fills out your website form or calls for a quote. Someone has to collect their info, run it through the raters, compare carriers, and get back to them. If it takes more than a day, they've already gone to an online quoting tool or another agency. AI can collect quote information through a conversational intake, pre-fill applications, and even run preliminary rates through comparative raters. Your producer gets a prepared quote package instead of a raw lead.
Renewal Processing is a Grind
Every renewal requires reviewing the policy, checking for changes, remarketing if needed, preparing the renewal packet, and contacting the client. Multiply by hundreds of policies per month. AI automates the initial renewal review, flags policies that need attention (rate increases above a threshold, coverage gaps, remarketing opportunities), and sends renewal communications to clients. Your CSRs focus on the ones that actually need human judgment.
Certificate Requests
Commercial lines agencies deal with dozens of certificate requests per week. Each one requires pulling up the policy, generating the cert, and sending it to the requesting party. It's 15 minutes of work that could be 15 seconds. AI handles routine certificate requests automatically, pulling data from your AMS and generating certificates that meet the holder's requirements.
Claims Intake
When a client calls to report a claim, they're stressed. They need someone to listen and collect the details. An AI phone agent can handle first notice of loss, collecting all the relevant information, filing it with the carrier, and setting expectations with the client. It's empathetic, thorough, and available at 2am when your insured's pipe bursts.
How We Help
Automated Quote Intake
Conversational intake that collects all the information your raters need. Pre-fills applications. Qualifies prospects by line of business and size. Delivers a prepared package to your producer.
Renewal Automation
AI reviews upcoming renewals, flags issues, sends client communications, and prepares renewal packets. Your CSRs handle exceptions, not routine renewals.
Document Processing
AI reads dec pages, loss runs, applications, and certificates. Extracts data and populates your AMS. Handles certificate requests automatically.
AI Phone Agent
Handles after-hours calls, claims intake, certificate requests, and basic policy questions. Routes complex issues to the right person. Never misses a call.
What It Costs
Setup is $2,000 to $3,000 depending on which automations you need and how many carrier integrations are involved.
Monthly runs $300 to $600. If your CSRs are spending 10 hours a week on certificate requests alone, and that drops to 1 hour, the savings are immediate. Most agencies see ROI within 30 days.
FAQ
Does it integrate with Applied Epic / AMS360?
Yes. We work with Applied Epic, AMS360, HawkSoft, and most agency management systems. Integration depth varies by platform, but we make it work.
Can it handle commercial lines?
Absolutely. Commercial lines is actually where the biggest time savings are because the policies and renewals are more complex. We customize the workflows for your specific book of business.
What about E&O concerns?
The AI handles data collection and processing, not coverage recommendations. Your licensed agents still make all coverage decisions. We design the workflows to keep you compliant and documented.
How long to get up and running?
2-3 weeks for most setups. The phone agent can be live in a week. Renewal automation and document processing take a bit longer to customize for your workflows.
Free up your team to sell
I'll audit your workflows and show you exactly where AI saves the most time. No cost, no pressure.