Scale Member Services Without Increasing Headcount
Automate routine inquiries and loan pre-qualifications across Symitar, DNA, and Corelation. Save 40+ staff hours per week while improving member satisfaction.
Credit unions are currently squeezed between rising member expectations for 24/7 service and the operational overhead of manual processing. With call volumes often exceeding 1,000 inquiries per month, staff are bogged down by repetitive tasks like account balance checks and basic routing, leaving little time for high-value financial counseling or complex loan structuring. Our automation solutions bridge the gap between legacy core systems like CU*Answers or Q2 and modern AI-driven workflows. By automating the 'low-hanging fruit'—such as fraud alert responses and initial loan pre-qualification—we enable your team to focus on member relationships rather than data entry. Compliance is non-negotiable; our workflows are designed with NCUA, BSA/AML, and GLBA requirements at the forefront, ensuring that every automated interaction is logged, secure, and adheres to Fair Lending practices.
Problems We Solve
High Call Volume
Redirect routine balance and transaction inquiries to automated AI agents, reducing wait times for members with complex needs.
Slow Loan Processing
Automate the initial TILA/ECOA data gathering and pre-qualification steps, moving applications to underwriters 50% faster.
Manual Fraud Response
Instantly trigger member verification workflows when suspicious activity is detected, rather than waiting for manual outreach by staff.
Missed Cross-Selling
Use member data to trigger personalized product recommendations, such as HELOCs or CD ladders, during routine digital interactions.
Scheduling Friction
Eliminate the back-and-forth of booking branch appointments by integrating real-time scheduling with staff calendars and core member data.
What You Get
Core Integration
Seamless data synchronization with industry-standard cores including Symitar, DNA, Corelation, and CU*Answers.
Automated Routing
Intelligent member inquiry sorting based on account status, intent, and historical member behavior.
Compliance Logging
Full audit trails for every automated action to satisfy NCUA, BSA/AML, and internal compliance audits.
AI Loan Pre-Qual
Instant data collection and preliminary scoring based on your specific credit tiering and underwriting guidelines.
Omnichannel Alerts
Automated fraud and account status notifications delivered via SMS, email, or secure member portals.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
By automating 400 routine calls per month, a credit union saves 40+ staff hours weekly, resulting in a $6,000+ monthly labor cost reduction.
Frequently Asked Questions
Does this work with our existing core system like Symitar or DNA?
How do you handle NCUA and GLBA compliance?
How long does a typical setup take?
Will this replace my member service representatives?
Where is member data stored during the process?
Can we customize the logic for different loan products?
Ready to Automate Your Credit Union Operations?
Book a free consultation to see how we can save your staff 40 hours a week while improving member satisfaction.
Serving Credit Unions businesses nationwide. Based in Westlake Village, CA.