Stop Losing Emergency Revenue to Missed Calls
We help veterinary practices automate after-hours triage, prescription refills, and client intake so your medical staff can focus on patient care, not paperwork.
Veterinary practices are currently facing a staffing crisis, with front-desk burnout at an all-time high. Manual tasks like managing vaccination reminders and processing prescription refills through legacy systems like Avimark or Cornerstone consume hours of billable time every week. Most clinics lose over $40,000 annually simply because emergency calls go to voicemail after-hours, leading pet owners to contact the nearest competitor instead of your on-call service. By modernizing these touchpoints, clinics can increase patient throughput without adding headcount.
Problems We Solve
After-Hours Revenue Leakage
Stop losing $40k+ annually to missed emergency calls. We implement AI-driven triage that captures urgent inquiries 24/7 and routes them based on severity.
Manual Refill Request Overload
Eliminate the phone tag associated with prescription refills. We automate the request-to-approval pipeline, syncing directly with your PIMS like Shepherd or eVetPractice.
High No-Show Rates
Static email reminders are often ignored. We deploy multi-channel SMS and push notification sequences that require active confirmation, reducing missed appointments by up to 30%.
Intake Bottlenecks
New client paperwork shouldn't happen in the lobby. We digitize the intake process, automatically populating patient records in NaVetor before the pet even arrives.
What You Get
PIMS Data Synchronization
Deep integration with Avimark, Cornerstone, and eVetPractice to ensure patient records stay updated without manual data entry.
AI Emergency Triage
Automated logic-based screening for after-hours calls to distinguish between a 'broken nail' and a 'GDV' emergency.
Automated Wellness Reminders
Trigger-based SMS and email campaigns for vaccinations and dental cleanings based on specific clinical dates.
Smart Lab Notifications
Automatically send normal lab results to clients with personalized care instructions, freeing up your DVMs for complex cases.
Digital Onboarding Flows
Mobile-first intake forms that collect VCPR-compliant signatures and history before the appointment starts.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
Capturing just two emergency surgeries per month ($2,500+ each) through automated triage covers the annual cost of the service 5x over.
Frequently Asked Questions
Does this work with my current software like Avimark or Cornerstone?
Yes. We build custom bridges and use existing APIs to ensure our automation layer talks directly to your Practice Management Information System (PIMS).
Is this compliant with State Veterinary Board regulations?
Absolutely. Our workflows are designed to maintain the Veterinarian-Client-Patient Relationship (VCPR) and ensure all automated communications are logged in the patient history.
How do you handle emergency escalations after hours?
The system uses a logic-based triage tree. If a client reports life-threatening symptoms, the system immediately routes the call to your on-call vet or preferred emergency partner.
Will this replace my front desk staff?
No. It is designed to augment them. By automating the 'busy work' like refill requests and reminders, your staff can focus on providing a better in-person experience for clients.
How long does the setup take?
Most veterinary clinic implementations are completed within 3 to 5 weeks, including staff training and PIMS integration testing.
Reclaim 10+ Hours of Staff Time Every Week
Schedule a free workflow audit to see how much revenue your clinic is leaving on the table.
Serving Veterinary Clinics businesses nationwide. Based in Westlake Village, CA.