Stop Losing Patients to the Hold Line
Automate your front-office workflows—from Athenahealth scheduling to HIPAA-compliant referral tracking—so your staff can focus on patient care, not paperwork.
Medical practices today are drowning in administrative debt. Between managing high call volumes and the tedious back-and-forth of prior authorizations, front-desk staff are often overwhelmed, leading to a 20-30% call abandonment rate. Every missed call or scheduling error isn't just a frustration—it's a direct hit to your bottom line, with the average missed appointment costing a practice over $200 in lost revenue.
Read Laboratories bridges the gap between your EHR (like Epic, NextGen, or eClinicalWorks) and the patient experience. We implement intelligent automation that handles prescription refill requests, processes referrals, and sends automated lab result notifications. By offloading these repetitive tasks to secure, HITECH-compliant workflows, your practice can improve patient throughput and reduce staff burnout without increasing headcount.
Problems We Solve
High Call Abandonment
Eliminate the 20-30% of patient calls lost to long hold times by implementing AI-driven scheduling and automated FAQ handling via secure SMS and web interfaces.
Manual Prior Authorizations
Reduce delays in patient care by automating the data entry and status follow-up required for insurance prior authorizations, ensuring faster treatment approvals.
Referral Leakage
Ensure patients actually book their specialist appointments with automated referral tracking and follow-up sequences that integrate directly with your referral network.
Front-Desk Burnout
Stop the revolving door of administrative staff by removing the most repetitive, soul-crushing tasks from their daily workload, allowing them to focus on in-person patient interactions.
Lost Revenue from No-Shows
Recover thousands in monthly revenue with multi-channel confirmation sequences that sync directly with DrChrono or Practice Fusion to fill cancellations instantly.
What You Get
EHR Bi-Directional Sync
We build deep integrations with Athenahealth, Epic, and eClinicalWorks to ensure data flows seamlessly without manual entry.
Automated Intake & Consent
Send digital intake forms via SMS or email that automatically populate the patient record upon completion, reducing waiting room time.
Intelligent Refill Processing
Standardize prescription refill requests, routing them to the provider for one-click approval instead of manual phone calls and faxes.
HIPAA-Compliant Messaging
Communicate lab results and follow-up instructions via secure, encrypted channels that meet all HITECH and HIPAA standards.
Referral Management Pipeline
Track every outgoing referral from creation to the first specialist visit, ensuring continuity of care and closing the loop.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
A practice seeing 40 patients a day that reduces its no-show rate by just 5% saves $400 daily—recouping the entire monthly automation cost in less than two days.
Frequently Asked Questions
Is this automation HIPAA and HITECH compliant?
Does this replace our current EHR like Epic or Athenahealth?
How long does the implementation take?
Can you automate prescription refill requests?
What happens if our EHR doesn't have an open API?
Will this confuse our older patients?
Reclaim Your Practice's Efficiency Today
Book a free consultation to see how we can save your staff 15+ hours a week in administrative tasks.
Serving Medical Offices businesses nationwide. Based in Westlake Village, CA.