Stop Burning Tech Hours on Manual Ticket Triage and Onboarding
Scale your MSP without adding headcount. We automate first-response triage, SLA monitoring, and client onboarding across ConnectWise, HaloPSA, and NinjaRMM.
Managing a modern MSP is a constant battle against ticket volume and technician burnout. With help desk salaries rising and clients expecting 24/7 uptime, manual ticket sorting in ConnectWise or Autotask is a significant bottleneck. A single missed high-priority alert can lead to an SLA breach, potentially costing thousands in credits or risking a $100k/year managed service contract.
Most IT service providers struggle with the 'onboarding gap'—the 2-3 week period where a new client is signed but not yet fully integrated into the RMM or documentation platform. By automating the data flow between your CRM and your PSA, you reduce labor costs by 40% and ensure SOC 2 and HIPAA compliance from the moment the contract is signed.
Read Laboratories bridges the gap between tools like Kaseya and your billing engine. We ensure every billable minute is captured and that after-hours alerts are intelligently routed, allowing your Tier 3 engineers to focus on high-value projects rather than routine password resets or disk space alerts.
Problems We Solve
Help Desk Ticket Fatigue
Automated triage categorizes and assigns tickets based on keyword analysis and client priority, reducing initial response times by up to 70%.
The Onboarding Bottleneck
Automatically create user accounts, deploy RMM agents, and sync billing data across HaloPSA the moment a contract is signed in your CRM.
SLA Breach Risks
Real-time monitoring triggers automated escalations via Slack or Microsoft Teams when a ticket approaches its resolution deadline, preventing churn.
Manual Password Resets
Deploy self-service AI bots that verify identity and reset M365 or Active Directory passwords without requiring a human technician's time.
Vendor Bill Reconciliation
Automate the monthly audit of vendor invoices against PSA agreements to ensure you aren't paying for licenses that were decommissioned months ago.
What You Get
Deep PSA Integration
Bi-directional sync between ConnectWise, Datto Autotask, or HaloPSA for seamless data flow across your entire tech stack.
AI-Driven Triage
Intelligent ticket classification that routes issues to the correct technician queue based on complexity and urgency.
Compliance Guardrails
Automated logging and reporting for SOC 2, HIPAA, and CMMC requirements to simplify your annual audits.
Standardized Onboarding
Programmatic logic for hardware procurement, user creation, and ITGlue documentation updates for every new client.
Profitability Dashboards
Custom PowerBI or Looker Studio dashboards tracking real-time technician utilization and client-level profitability.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
By automating ticket triage and password resets, an MSP with 10 techs can save 15 hours per week. At a $100/hr burdened labor rate, this results in $6,000/month in recovered productivity.
Frequently Asked Questions
Which PSAs do you support?
We specialize in ConnectWise Manage, Datto Autotask, and HaloPSA. We utilize official APIs to ensure deep, stable integrations that won't break during software updates.
Can you help with SOC 2 compliance automation?
Yes. We automate the evidence collection for access reviews, change management, and ticket resolution logs required for SOC 2 and CMMC audits.
How does this impact our existing RMM tool?
Our automation sits on top of tools like NinjaRMM, Kaseya, or Syncro. It triggers actions based on RMM alerts, such as automatically creating a ticket and running a remediation script before a tech even sees it.
Do you handle client-facing communication?
We can automate status updates and follow-up sequences, ensuring clients feel prioritized and informed without your techs needing to manually type every update.
How long does a typical implementation take?
Most MSP workflow projects are fully operational within 3-5 weeks, which includes discovery, API configuration, testing, and technician training.
Is my client data secure?
Absolutely. All automations are built following the principle of least privilege for API access and utilize enterprise-grade encryption for all data in transit.
Reclaim 20% of Your Help Desk’s Capacity
Book a free consultation to see how we can automate your specific MSP stack and stop the manual triage madness.
Serving IT Services & MSPs businesses nationwide. Based in Westlake Village, CA.