Automate Hospice Admissions & Compliance for Faster Patient Care
Don't let manual data entry and slow referral response times hinder your mission. We automate your intake, on-call routing, and bereavement programs.
In the hospice industry, the window for admission is incredibly tight, often requiring a 24-48 hour turnaround from the initial referral. When a hospital discharge planner sends over a packet, the agency that responds first and coordinates the assessment fastest wins the patient. Currently, many clinical directors are bogged down by 'administrative friction'—manually transcribing patient data from eFax PDFs into EMRs like WellSky or MatrixCare.
Beyond intake, the administrative burden of CMS Conditions of Participation (CoP) and the mandatory 13-month bereavement follow-up period create massive overhead. Automation isn't just about efficiency; it's about ensuring that your clinical staff can stay at the bedside rather than stuck behind a screen managing volunteer hours or tracking down missing IDG signatures for a Joint Commission audit.
Problems We Solve
Referral Response Latency
Stop losing patients to competitors because of a 4-hour delay in processing eFax referrals. We automate the extraction of patient data to alert your intake team instantly.
Manual EMR Data Entry
Eliminate the 45-60 minutes spent manually typing demographics and insurance info from hospital PDFs into systems like Suncoast, Axxess, or DeVero.
Bereavement Tracking Gaps
Automate the 13-month bereavement sequence to ensure every family receives their scheduled mailers and calls, maintaining 100% compliance with CMS requirements.
On-Call Routing Chaos
Replace manual phone trees with intelligent on-call routing that identifies the right clinician based on geographic proximity to the patient and current caseload.
What You Get
AI Referral Parser
Automatically extracts patient data from referral PDFs and populates your intake dashboard using OCR and LLM technology.
Smart On-Call Dispatch
Integrated Twilio and RingCentral workflows that route urgent after-hours family calls to the available nurse instantly.
Automated Family Onboarding
Sends automated SMS and email sequences to families during the critical first 48 hours to explain what to expect and reduce anxiety.
Compliance Audit Triggers
Automated alerts for missing signatures or incomplete IDG notes, ensuring you are always ready for a CHAP or Joint Commission survey.
Volunteer Hour Tracking
A streamlined mobile interface for volunteers to log hours, which automatically syncs to your EMR for Medicare cost reporting.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
By reducing intake time by 80%, a mid-sized agency can capture an average of 2 additional admissions per month, resulting in roughly $24,000 in additional monthly revenue.
Frequently Asked Questions
Does this work with my existing EMR like WellSky or MatrixCare?
Yes. We use a combination of official APIs, secure HL7 feeds, and RPA (Robotic Process Automation) to bridge the gap between your referral sources and your specific EMR platform.
Is the automation HIPAA compliant?
Absolutely. All automations are built using BAA-compliant environments with end-to-end encryption, ensuring patient PHI is handled according to federal standards.
How long does it take to set up a referral automation?
A typical referral intake automation takes 3-4 weeks to build, test, and deploy, including the time needed to train your intake staff on the new workflow.
Can you automate the 13-month bereavement program?
Yes. We create a 'set it and forget it' workflow that triggers mailers, assigns follow-up calls to bereavement coordinators, and logs every interaction for audit purposes.
What happens if the AI misreads a referral document?
We implement a 'Human-in-the-loop' system where the AI flags any low-confidence data for a quick 30-second manual review by your intake coordinator before it hits the EMR.
Do we need to hire a developer to maintain this?
No. Read Laboratories provides ongoing maintenance and monitoring as part of the monthly service fee to ensure your workflows never break during software updates.
Ready to Scale Your Hospice Admissions?
Book a free 30-minute workflow audit to see how much time your clinical team can save.
Serving Hospice Agencies businesses nationwide. Based in Westlake Village, CA.