Intelligent Automation for Compassionate Death Care
Eliminate the administrative burden of first calls and obituary coordination. Let your directors focus on families while our AI handles the logistics.
In the death care industry, a missed first call isn't just a lost lead; it's a family in crisis left without support and a potential $10,000 revenue loss for your firm. Funeral directors are stretched thin, managing 24/7 on-call shifts while juggling the administrative complexities of the FTC Funeral Rule and state-specific licensing requirements. Many firms still rely on manual data entry across disconnected platforms like Passare, SRS Computing, or Osiris, which increases the margin for error during the sensitive arrangement process. Read Laboratories implements automation that bridges these silos. By synchronizing your case management software with automated scheduling and digital consent triggers, we ensure that your firm remains responsive, compliant, and focused on service rather than paperwork. Whether it's managing the $7,000 average cost of a traditional service or securing $5,000+ pre-need contracts, our systems ensure no detail is overlooked.
Problems We Solve
24/7 First Call Bottlenecks
Third-party answering services often miss critical data. We automate the intake process, instantly parsing call details into your SRS or Passare system and alerting on-call directors via SMS.
Obituary Coordination Delays
Stop chasing families for photos and bios. Our automated workflows collect life stories through secure portals and push formatted drafts to your website and local newspapers simultaneously.
FTC Compliance Risks
Ensure every family receives the General Price List (GPL) and signs embalming consents digitally. Our system logs every disclosure, protecting your firm from heavy regulatory fines.
Pre-Need Lead Leakage
Capture pre-need inquiries from your site and automatically book them into a counselor's calendar, ensuring high-value pre-plan opportunities never go cold.
Manual Aftercare Follow-up
Maintain family relationships without the manual effort. We automate 30, 60, and 90-day check-ins, providing grief resources and subtle reminders for headstone services.
What You Get
Passare & Osiris Integration
Bidirectional data syncing between your case management software and your marketing or accounting tools.
Automated Arrangement Booking
Allow families to schedule arrangement conferences online, synced directly to your directors' Google or Outlook calendars.
AI First Call Assistant
Voice-to-text transcription for initial inquiries that automatically populates new case files in your HMIS.
Digital Consent Workflows
Automated delivery of embalming authorizations and cremation permits via secure e-signature platforms.
Pre-Need Nurture Sequences
Drip campaigns that educate families on the financial and emotional benefits of pre-planning before they meet a counselor.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
Capturing just one 'lost' first call per year (avg. $9,000) pays for the entire system, while reclaiming 15+ hours of director time every month.
Frequently Asked Questions
Does this replace our current funeral management software?
No. We integrate with your existing tools like Passare, SRS, or FrontRunner to make them more powerful by automating the data flow between them and your other business apps.
How do you handle FTC Funeral Rule compliance?
We build triggers that automatically send your digital General Price List (GPL) to any inquiring party and timestamp the receipt to ensure you are fully audit-ready.
Is the AI tone appropriate for grieving families?
Absolutely. We customize all messaging to be highly empathetic, professional, and supportive, ensuring the technology reflects the high standard of care your firm is known for.
Can this help with our pre-need sales goals?
Yes. By automating the follow-up for pre-need inquiries and providing instant booking options, we significantly increase the conversion rate of website visitors to pre-plan contracts.
How long does it take to implement these workflows?
A typical implementation for a funeral home takes 4 to 6 weeks, including integration with your case management software and staff training.
What happens if we have multiple locations?
Our systems are designed for multi-chapel firms. We can route calls and tasks based on location, ensuring the right director at the right branch is notified instantly.
Modernize Your Firm's Response Time
Book a free consultation to see how we can automate your arrangement and aftercare workflows.
Serving Funeral Homes businesses nationwide. Based in Westlake Village, CA.