Stop Losing $500 Per Missed Call with Auto Repair Automation
We integrate your shop management system with AI-driven communication to handle bookings, estimate approvals, and status updates while your techs stay under the hood.
The average auto repair shop misses nearly 30% of incoming calls because service writers are juggling parts orders and technicians are mid-repair. With an Average Repair Order (ARO) between $400 and $600, every missed call is a direct hit to your bottom line. Furthermore, delays in estimate approvals can stall a bay for hours, killing your shop's efficiency and throughput.
Read Laboratories specializes in bridging the gap between your shop management software—like Tekmetric, Shop-Ware, or Mitchell 1—and your customer communication channels. We automate the 'chase' so your team can focus on turning wrenches and clearing bays, ensuring BAR compliance through digital authorization trails that protect your business.
Problems We Solve
Missed Booking Opportunities
Technicians can't answer phones while under a lift. We implement AI voice and SMS agents that book appointments directly into your ShopMonkey or Tekmetric calendar 24/7.
Estimate Approval Bottlenecks
Waiting for a customer to call back for a $1,200 timing belt job stalls production. We automate SMS approval links with photo/video evidence, reducing approval times from hours to minutes.
Parts Ordering Communication Gaps
Automate notifications between the service desk and parts suppliers when a job is authorized, ensuring parts arrive before the car is on the rack.
Manual Status Update Calls
Eliminate 'Is my car ready?' calls by triggering automated SMS updates at key milestones: Vehicle Inspected, Parts Arrived, and Ready for Pickup.
BAR Compliance Documentation
Maintain a digital paper trail of all authorizations and inspections, ensuring every job meets California Bureau of Automotive Repair standards without manual filing.
What You Get
SMS Estimate Approvals
Sync with Shop-Ware to send one-click approval links to customers, including digital signatures for BAR compliance.
AI Receptionist for After-Hours
An AI-driven voice system that handles FAQs and schedules appointments during nights and weekends.
Automated Service Reminders
Trigger 30/60/90-day maintenance reminders based on mileage data pulled from Mitchell 1 or AutoFluent.
Review Generation Engine
Automatically request Google reviews the moment a vehicle is marked 'Paid' in your management system.
Parts Arrival Notifications
Internal alerts that notify techs via Slack or SMS the moment parts are checked in, reducing bay downtime.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
By capturing just two additional $500 repair orders per month that would have otherwise been missed calls, the system pays for itself. Most shops see a 15% increase in weekly throughput via faster estimate approvals.
Frequently Asked Questions
Does this replace my existing Shop Management System?
No, we work on top of tools like Tekmetric, Shop-Ware, and Mitchell 1 Manager. We use APIs and automation layers to make your current software work harder for you.
Is this compliant with BAR (Bureau of Automotive Repair) regulations?
Absolutely. Our automated authorization workflows are designed to capture digital signatures and timestamps, providing a legal audit trail that meets or exceeds BAR requirements for California shops.
How do you handle complex diagnostic quotes?
The automation handles the delivery and follow-up, but your service writer maintains control. You finalize the quote in your SMS, and our system ensures the customer sees it immediately on their mobile device.
Will my technicians need to learn new software?
Minimal training is required. Most of our automations happen in the background. Techs simply update the status in your existing shop software, and our system handles the customer-facing communication.
Can you automate parts ordering?
We can automate the communication between your shop and your preferred local vendors or platforms like PartsTech to ensure your service writer knows exactly when an order is placed and when it arrives.
What happens if a customer wants to talk to a human?
Our AI agents are programmed to hand off complex queries to your service writer immediately via a priority notification, ensuring high-value interactions still get the personal touch.
Ready to Scale Your Shop's Throughput?
Book a free 30-minute automation audit to see how we can recover your missed calls and speed up your bay turns.
Serving Auto Repair Shops businesses nationwide. Based in Westlake Village, CA.