Stop Chasing Insurance Adjusters and Start Moving Cars
We help collision centers automate the $3,500+ per-repair cycle by syncing CCC ONE data with automated customer updates and supplement tracking.
Modern collision repair is as much about data management as it is about metal work. Body shop owners and estimators are currently losing 10-15 hours per week on 'administrative friction'—manually updating customers on vehicle status, uploading photos to Mitchell or Audatex, and playing phone tag with insurance adjusters for supplement approvals. In an industry where the average repair bill sits between $3,000 and $5,000, a two-day delay in parts procurement or a missed initial estimate call can result in thousands of dollars in lost cycle-time efficiency.
Read Laboratories bridges the gap between your estimating software and your daily operations. By automating the hand-offs between the front office, the paint booth, and the insurance carrier, we help shops increase their keys-to-keys speed and improve DRP (Direct Repair Program) performance scores without hiring more administrative staff.
Problems We Solve
Insurance Supplement Bottlenecks
Automate the follow-up sequence when supplements are submitted to carriers. Our systems trigger alerts if an adjuster hasn't responded within 48 hours, preventing vehicles from sitting idle on the lot.
The 'Is My Car Ready?' Phone Burden
Reduce inbound 'status update' calls by up to 45% by implementing automated SMS triggers that notify the customer every time their vehicle moves to a new production stage (Teardown, Body, Paint, Reassembly).
Manual Photo Documentation
Stop the manual drag-and-drop. We automate the routing of field photos from mobile devices directly into the correct claim folders in CCC ONE or Mitchell, ensuring BAR compliance and faster billing.
Rental Car Coordination Gaps
Automatically notify rental agencies like Enterprise or Hertz the moment a vehicle is confirmed for a specific drop-off date, ensuring the customer's loaner is ready and waiting.
What You Get
CCC ONE & Mitchell Integration
Bi-directional data sync that extracts estimate data to trigger external workflows in your CRM or project management tools.
Automated Parts Tracking
Integrate with ProgiParts or OEConnection to automatically flag backordered parts and notify the production manager instantly.
OEM Procedure Automation
Automatically pull and attach specific OEM repair procedures to work orders based on the VIN, ensuring technicians follow certified standards every time.
AI-Driven Estimate Scheduling
A 24/7 automated booking bot that qualifies leads and schedules estimates directly into your shop calendar, capturing the $4,000 jobs your competitors miss.
Digital Quality Control Checklists
Automated final inspection checklists that must be completed digitally before the 'Vehicle Ready' notification is sent to the client.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
By reducing administrative labor by 40 hours a month and capturing just one additional $4,500 collision repair through faster lead response, most shops see a 400% ROI in the first quarter.
Frequently Asked Questions
Does this replace CCC ONE or Mitchell?
No, it enhances them. We use APIs and automation layers to move data out of your estimating software and into communication tools, ensuring you don't have to double-enter information.
How does this help with my DRP performance scores?
Most DRPs grade you on cycle time and communication. By automating status updates and supplement follow-ups, you naturally decrease cycle time and hit 100% communication frequency scores.
Can you automate the supplement approval process?
While we can't force an adjuster to click 'Approve,' we automate the persistent follow-up and documentation delivery that forces their hand, typically cutting approval times by 30%.
Is this compliant with California BAR requirements?
Yes. Our automation ensures that all digital authorizations and change orders are timestamped and archived correctly to meet Bureau of Automotive Repair standards.
How long does it take to get my shop automated?
A standard implementation for a single-location shop typically takes 14 to 21 days from the initial audit to the go-live date.
Do I need to be tech-savvy to use this?
Not at all. We build the 'plumbing' behind the scenes. Your estimators and techs continue using their tablets and computers as they always have, just with fewer manual steps.
Ready to Increase Your Shop's Throughput?
Book a free 15-minute workflow audit. We'll identify the exact bottlenecks costing your shop time and money.
Serving Auto Body Shops businesses nationwide. Based in Westlake Village, CA.