Workflow Automation for Ambulatory Surgery Centers
Stop losing revenue to manual scheduling and insurance delays. We automate your pre-op, post-op, and OR utilization workflows to increase throughput by 15-25%.
Ambulatory Surgery Centers (ASCs) operate on thin margins where a single late cancellation or an empty OR block can cost $2,000 to $15,000 in lost revenue. Administrators are often bogged down by manual insurance authorizations and the 'phone tag' required for pre-operative instructions and post-operative follow-up calls. These manual processes not only risk human error but also impact CMS compliance and Joint Commission accreditation readiness.
Read Laboratories specializes in bridging the gap between legacy EHRs like HST Pathways or SIS Complete and modern automation tools. By digitizing the patient journey—from the moment a surgeon schedules a case to the final satisfaction survey—we help centers reclaim nursing hours and ensure that every OR minute is maximized. Our solutions focus on reducing 'Day of Surgery' cancellations and ensuring insurance clearances are verified 72 hours in advance, every time.
Problems We Solve
Manual Insurance Authorization Delays
Eliminate the bottleneck of manual status checks. We automate the tracking of authorizations, alerting coordinators only when a case is 48 hours out without a verified approval code.
High Pre-Op Cancellation Rates
Patients often forget NPO instructions or medication adjustments. Automated, multi-channel reminders (SMS and Email) ensure patients are prepared, reducing last-minute cancellations.
Suboptimal OR Block Utilization
Surgeon blocks often go unused while others wait. We implement automated release-time notifications that offer open slots to high-volume surgeons based on historical utilization data.
Nursing Burnout from Follow-up Calls
Nurses spend hours on routine post-op check-ins. We automate the initial 24-hour reach-out, escalating only those patients who report specific pain or complication triggers to the clinical team.
What You Get
EHR Data Synchronization
Bi-directional data flow with HST Pathways, SIS Complete, and AmkaiSolutions to eliminate double-entry and ensure schedule accuracy.
Automated Patient Journey
Trigger-based SMS/Email sequences for NPO instructions, arrival times, and map links sent automatically based on the surgical schedule.
Real-time Utilization Dashboard
Visual tracking of OR turnover times and surgeon efficiency metrics to identify bottlenecks in real-time.
Digital Satisfaction Surveys
Automated CAHPS-compliant patient satisfaction surveys sent via mobile link immediately following discharge to improve response rates.
HIPAA-Compliant Document Routing
Secure, automated routing of H&Ps and lab results from referring physician offices directly into the patient's digital chart.
What It Costs
Setup
$2,000 - $5,000
Monthly
$300 - $600
ROI Example
By increasing OR utilization by just 15% in a center performing 200 cases/month at an average of $3,500 per case, an ASC can realize an additional $105,000 in monthly revenue.
Frequently Asked Questions
Does this work with our existing EHR like HST Pathways or SIS?
Yes. We specialize in integrating with industry-standard platforms including HST Pathways, SIS Complete, and Amkai. We use a combination of APIs and secure RPA to ensure data flows seamlessly without manual entry.
Is the automation HIPAA compliant?
Absolutely. All data transmission is encrypted, and we sign Business Associate Agreements (BAA) with all clients. We utilize HITRUST-certified environments to ensure patient PHI is always protected.
How long does the implementation take?
Most ASC workflow automations are fully deployed within 3 to 6 weeks, depending on the complexity of your current scheduling process and EHR access.
Will our staff need extensive training?
No. Our goal is to work in the background. Your staff will continue to use their familiar EHR, while our automations handle the notifications, status updates, and data syncing behind the scenes.
Can we customize the patient messaging?
Yes. Every message template is fully customizable to match your center's branding and specific clinical instructions provided by your Medical Director.
How do you handle surgeon-specific preferences?
Our system allows for surgeon-specific logic, ensuring that 'Dr. Smith's' patients receive different pre-op instructions or equipment requests than 'Dr. Jones's' patients automatically.
Ready to Optimize Your ASC's Revenue?
Book a free workflow audit to see exactly where your center is losing time and money. Call (805) 390-8416 or schedule online.
Serving Ambulatory Surgery Centers businesses nationwide. Based in Westlake Village, CA.