Stop Losing Referrals to Manual Data Entry Bottlenecks
Convert faxed referrals into patient charts in minutes, not hours. Automate your intake, HIS documentation, and bereavement workflows with 99% accuracy.
In the hospice industry, the 'speed to lead' is a clinical necessity. When a hospital or SNF sends a referral, the agency that responds and schedules the assessment first usually wins the patient. Currently, most agencies rely on admission coordinators to manually transcribe 50+ page PDF faxes into EMRs like MatrixCare or Suncoast, a process that takes 45-90 minutes per patient. This delay causes referral leakage and increases staff burnout.
Beyond intake, the administrative burden of CMS Conditions of Participation (CoP) and HIS (Hospice Item Set) data collection is immense. Clinical directors often spend 15+ hours a week auditing charts for compliance rather than supervising care. Read Laboratories implements AI-driven OCR and NLP layers that sit on top of your existing software to extract demographics, medication lists, and physician orders instantly, ensuring your team stays focused on the 24-48 hour admission window.
Problems We Solve
Referral Intake Latency
Eliminate the 2-hour delay between receiving a faxed referral and getting it into WellSky or Axxess, allowing for immediate nurse dispatch.
HIS Documentation Errors
AI cross-references physician orders with clinical notes to ensure Hospice Item Set data is consistent, reducing the risk of CMS payment 'take-backs'.
Bereavement Tracking Gaps
Automatically scan death certificates and patient records to populate the 13-month bereavement follow-up calendar, ensuring no family is missed.
Volunteer Log Backlogs
Digitize handwritten volunteer hour logs and automatically categorize them for Medicare cost reporting and CHAP accreditation audits.
What You Get
Fax-to-EMR Extraction
Proprietary AI models extract patient demographics, DNR status, and primary diagnosis from hospital discharge summaries directly into your EMR.
Automated Med-List Reconciliation
Scans medication profile faxes and flags high-cost 'non-hospice related' drugs for medical director review during the admission process.
On-Call Note Routing
AI analyzes after-hours call logs and physician verbal orders, automatically updating the patient's digital chart and alerting the IDG team.
Compliance Audit Shield
Continuous background scanning of uploaded documents to ensure signed CTI (Certification of Terminal Illness) is present for every benefit period.
What It Costs
Setup
$3,000 - $6,000
Monthly
$400 - $800
ROI Example
By reducing intake time from 60 minutes to 5 minutes, a mid-sized agency processing 40 referrals a month saves 36 hours of clinical coordinator time—roughly $1,800 in labor costs monthly.
Frequently Asked Questions
Does this work with WellSky, MatrixCare, or Axxess?
Yes. We use a combination of API integrations and robotic process automation (RPA) to push extracted data directly into the specific fields of your existing EMR, whether it's WellSky, MatrixCare, Suncoast, or DeVero.
How do you handle HIPAA compliance and patient privacy?
All data is processed using HIPAA-compliant cloud environments with BAA agreements in place. Data is encrypted at rest and in transit, and we never use your specific patient data to train public AI models.
Can the AI read handwritten physician orders?
Our advanced Intelligent Character Recognition (ICR) is trained specifically on medical handwriting and can accurately digitize most physician scripts and signatures with high confidence scores.
What happens if the AI is unsure about a piece of data?
We implement a 'Human-in-the-Loop' system. If the AI confidence score falls below 95%, the field is highlighted for your intake coordinator to verify, ensuring 100% accuracy for clinical records.
How long does it take to get started?
A typical implementation for a hospice agency takes 3 to 5 weeks, which includes mapping your specific referral forms and training the AI on your agency's unique documentation requirements.
Ready to Speed Up Your Admissions?
Book a free consultation to see how we can automate your referral intake and compliance workflows.
Serving Hospice Agencies businesses nationwide. Based in Westlake Village, CA.