Stop Losing $40,000/Year to Missed Calls and Manual Triage
We integrate custom AI agents into your PIMS—like Avimark and Cornerstone—to handle after-hours emergencies, prescription refills, and appointment scheduling automatically.
Veterinary practices are currently squeezed between a shortage of skilled technicians and a surge in client demand. Front desk staff are often overwhelmed by a 'phone tag' cycle of vaccination reminders and prescription refill requests, which pulls them away from high-value in-clinic patient care. Furthermore, the financial leak is significant: the average clinic loses over $40,000 annually simply because after-hours emergency calls or new client inquiries aren't answered immediately and route to competitors.
Read Laboratories bridges this gap by deploying intelligent AI layers that sit on top of your existing software like eVetPractice or Shepherd. Instead of generic chatbots, we build HIPAA-compliant (and state board aligned) voice and text agents that understand clinical urgency. Whether it's distinguishing a routine itch from a potential GDV emergency at 2 AM or syncing a confirmed appointment directly into your NaVetor calendar, our integrations ensure your clinic never misses a revenue opportunity while freeing your staff from administrative burnout.
Problems We Solve
After-Hours Revenue Leakage
Capture emergency triage calls at 3 AM and route them to your preferred emergency center or schedule a priority morning slot, preventing clients from calling the clinic down the street.
Manual Prescription Refill Bottlenecks
Automate the intake of refill requests through SMS or voice. Our AI validates the request against your PIMS records and flags it for DVM approval, reducing phone time by 70%.
New Client Intake Friction
Standardize the collection of pet history and previous records. AI agents guide new clients through the onboarding process, ensuring all data is structured before they even walk through the door.
Vaccination Reminder Fatigue
Move beyond ignored emails. Our AI initiates personalized text conversations to schedule overdue Rabies or Bordetella shots, directly updating your Cornerstone or Avimark calendar.
Emergency Triage Overload
Implement intelligent voice screening that uses clinical logic to prioritize life-threatening cases over routine inquiries, ensuring your medical team focuses on the most critical patients first.
What You Get
PIMS Deep Integration
Direct read/write capabilities with Avimark, Cornerstone, and Shepherd to ensure real-time scheduling and record updates.
24/7 AI Voice Triage
Natural language voice agents that answer calls after-hours, providing immediate guidance based on your clinic's protocols.
Automated Lab Notifications
AI monitors incoming lab results and sends proactive, templated updates to clients for 'normal' results, flagging 'abnormal' ones for vet review.
Smart Refill Management
A dedicated SMS channel for clients to request refills, which the AI cross-references with existing scripts and expiration dates.
Multi-Channel Scheduling
Sync appointments from your website, Facebook page, and phone line directly into your practice management software without manual entry.
What It Costs
Setup
$5,000 - $25,000
Monthly
$500 - $2,000
ROI Example
By capturing just 2 additional emergency surgeries or 10 new high-value clients per month that would have otherwise gone to a competitor, most clinics see a full ROI within 90 days.
Frequently Asked Questions
Does this replace my front desk staff?
No. It acts as a force multiplier. By handling the 60% of calls that are routine—like 'what are your hours' or 'I need a refill'—your staff can focus on the clients and pets physically in the building.
Can it integrate with our specific PIMS like Avimark?
Yes. We specialize in custom API connections and RPA (Robotic Process Automation) to ensure data flows between our AI agents and legacy systems like Avimark, Cornerstone, or eVetPractice.
How do you handle state veterinary board regulations?
Our AI is programmed to never provide medical diagnoses. It follows strict triage protocols that either route to a human or provide general, non-diagnostic information approved by your Lead DVM.
What happens during an actual emergency?
The AI is trained to recognize 'red flag' keywords (e.g., 'bloat', 'seizure', 'hit by car'). In these cases, it immediately provides your emergency protocol and can live-transfer the caller to an emergency vet.
How long does the setup take?
A standard integration typically takes 4 to 8 weeks. This includes the 'discovery' phase where we map your clinic's specific protocols and the 'training' phase for the AI models.
Is the AI voice-based or text-based?
Both. We provide a unified system that handles inbound phone calls, SMS/text messages, and website chat, ensuring a consistent experience for your clients across all channels.
Ready to Reclaim 15 Hours of Staff Time per Week?
Book a free consultation with our Westlake Village team to see how AI can plug the revenue leaks in your veterinary practice.
Serving Veterinary Clinics businesses nationwide. Based in Westlake Village, CA.