Stop Losing Patients to Hold Times: Custom AI for Medical Practices
We integrate intelligent voice and chat agents directly into your EHR, capturing the 20% of revenue lost to abandoned calls while eliminating front-desk burnout.
Medical practices are currently facing a staffing crisis where front-desk turnover exceeds 30% annually. Between managing complex referral loops and fighting for prior authorizations, administrative staff are overwhelmed, leading to hold times that drive patients to competitors. Every missed call represents an average loss of $200 in potential revenue, while manual data entry into systems like Epic or Athenahealth consumes hours of clinical time.
Read Laboratories bridges this gap by deploying custom AI agents that act as a 24/7 digital concierge. By automating high-frequency tasks like appointment scheduling and lab result notifications, we allow your clinical team to focus on patient outcomes rather than paperwork. Our solutions are designed to fit into your existing workflow, not replace it, ensuring a seamless transition for both staff and patients.
Problems We Solve
High Call Abandonment Rates
Our AI voice agents handle overflow calls during peak hours, booking appointments directly into eClinicalWorks or NextGen to ensure you never miss a $200+ patient visit.
Prior Authorization Delays
We implement AI document processing that extracts clinical data from patient charts to pre-populate authorization forms, reducing wait times and administrative friction.
Manual Referral Management
Automated tracking ensures outbound referrals are completed and incoming results are correctly indexed in the EHR without manual staff follow-up or fax-chasing.
Front-Desk Staff Burnout
By automating routine refill requests and basic FAQ handling, we reduce the call volume by up to 40%, allowing your team to focus on high-touch patient care.
What You Get
EHR Deep Integration
Two-way data synchronization with Athenahealth, Epic, and DrChrono for real-time scheduling and chart updates.
HIPAA-Compliant Voice AI
Natural language processing for patient intake and triage over the phone with 256-bit encryption.
Automated Lab Notifications
Proactive AI messaging to explain normal lab results via secure portal links, reducing 'is it ready' inquiries.
Intelligent Intake Forms
OCR-enabled patient onboarding that pushes data directly into Practice Fusion charts, eliminating manual typing errors.
What It Costs
Setup
$5,000 - $25,000
Monthly
$500 - $2,000
ROI Example
A 5-provider practice capturing just 3 extra appointments per week via AI scheduling covers the entire annual cost of the system in under 60 days.
Frequently Asked Questions
Is your AI solution HIPAA compliant?
Yes. We sign Business Associate Agreements (BAAs) and utilize SOC2 Type II compliant infrastructure to ensure all Protected Health Information (PHI) is encrypted at rest and in transit.
Which EHR systems do you support?
We specialize in API and HL7 integrations for Epic, Athenahealth, eClinicalWorks, NextGen, Practice Fusion, and DrChrono, as well as several specialty-specific platforms.
How does the AI handle medical emergencies?
Our AI uses clinical logic to identify urgent symptoms or keywords. If an emergency is detected, the system immediately routes the caller to a live nurse or provides ER instructions.
Can the AI manage prescription refill requests?
Yes, the AI verifies patient identity and checks the chart for active orders before queueing the refill request in the physician's inbox for final approval.
What is the implementation timeline?
A standard integration typically takes 4 to 8 weeks from initial workflow mapping and EHR sandbox testing to live deployment in your clinic.
Reclaim 10+ Hours of Staff Time per Week
Book a free workflow audit to see how AI can streamline your practice operations and reduce overhead.
Serving Medical Offices businesses nationwide. Based in Westlake Village, CA.