Scale Your MSP Without Adding Headcount via Custom AI Integration
Stop drowning in Tier 1 tickets. We build custom AI agents that integrate with ConnectWise and HaloPSA to automate triage, onboarding, and 24/7 support.
MSPs are currently caught in a labor-cost squeeze. With managed service rates averaging $150 to $250 per user, increasing headcount to handle routine password resets or 2 AM server alerts directly erodes your EBITDA. Every lost client represents a $50,000 to $200,000 annual revenue hit, often triggered by missed SLAs or slow response times during peak hours.
Read Laboratories bridges this gap by deploying Large Language Models (LLMs) specifically trained on your documentation and historical ticket data. We help you move from reactive fire-fighting to proactive, AI-augmented management. By integrating directly with your RMM and PSA tools, we ensure your technicians focus on high-value billable projects while AI handles the noise of redundant alerts and basic client inquiries.
Problems We Solve
Ticket Triage Fatigue
Automate the categorization and prioritization of incoming requests in Datto Autotask or NinjaRMM to ensure critical infrastructure issues reach the right senior technician immediately.
After-Hours SLA Breaches
Provide instant, 24/7 technical responses to clients without paying for an expensive third-party NOC or burning out your on-call staff with routine queries.
Onboarding Bottlenecks
Standardize the collection of client credentials and environment details using AI-guided forms that validate data in real-time and push directly into your documentation platform.
Documentation Decay
Automatically update IT Glue or Hudu entries based on resolved ticket notes and closure summaries, ensuring your knowledge base is always current for the next technician.
Vendor Management Chaos
Utilize AI to parse vendor update emails and security bulletins, cross-referencing them with your client inventory to flag specific vulnerabilities across your stack instantly.
What You Get
PSA Integration
Seamlessly sync with ConnectWise, HaloPSA, or Kaseya to read, write, and update tickets in real-time.
Automated Password Resets
Deploy secure, AI-verified workflows for AD and Microsoft 365 password resets, reducing Tier 1 volume by up to 30%.
SLA Monitoring Agent
An AI watchdog that tracks response times and proactively alerts managers before a breach occurs, protecting your reputation.
Compliance-Ready AI
Systems designed to maintain SOC 2, HIPAA, and CMMC compliance, ensuring client data remains encrypted and audited.
Custom RMM Alert Filtering
Train AI to distinguish between 'noise' and 'critical' alerts from NinjaRMM or Datto, preventing technician alert fatigue.
What It Costs
Setup
$5,000 - $25,000
Monthly
$500 - $2,000
ROI Example
An MSP with 1,000 managed seats saving just 15 minutes per ticket at a $100/hr labor rate sees $12,500/mo in recovered technician capacity.
Frequently Asked Questions
Will AI replace my help desk technicians?
How do you handle security for sensitive client data?
Can the AI actually write back to our PSA tool?
How long does a typical implementation take?
Does this work with legacy on-premise systems?
What happens if the AI gives a wrong answer?
Turn Your Help Desk Into a Profit Center
Book a free 30-minute AI strategy audit to see how we can automate your MSP workflows and reduce churn.
Serving IT Services & MSPs businesses nationwide. Based in Westlake Village, CA.