Stop Losing Direct Bookings to OTA Commissions with Custom AI
Automate 24/7 guest inquiries and reservation workflows. We integrate custom AI directly into your PMS like Opera or Mews to capture revenue that usually slips through the cracks.
The modern hospitality landscape is plagued by a 'leaky bucket' revenue problem. Statistics show that hotels miss approximately 20% of direct booking phone calls, often during peak check-in times or after-hours. When a potential guest can't get a quick answer about parking or room features, they pivot to OTAs like Expedia or Booking.com, costing you 15-25% in commission fees on a $250/night room.
Beyond booking, front desk staff are often overwhelmed by repetitive requests—extra towels, Wi-Fi passwords, and checkout extensions—that detract from high-touch guest service. By implementing custom AI agents, we help properties in the $150-$450 ADR range recapture that lost direct revenue while maintaining a lean operational footprint. Our solutions bridge the gap between your legacy PMS and modern guest expectations for instant, accurate communication across SMS, WhatsApp, and web chat.
Problems We Solve
OTA Commission Leakage
Capture direct bookings by answering 100% of reservation inquiries instantly, preventing guests from migrating to high-commission third-party platforms.
After-Hours Response Lag
Provide 24/7 concierge and reservation support without increasing night-shift staffing costs, ensuring global travelers get answers in their local time zone.
Front Desk Bottlenecks
Automate routine requests like Wi-Fi passwords, breakfast hours, or extra linens so your staff can focus on high-value guest interactions and physical check-ins.
Fragmented Guest Data
Sync AI-driven guest preferences and interactions directly back into your PMS (Opera, Cloudbeds, or Mews) to create a unified guest profile for personalized marketing.
Inconsistent Pre-Arrival Comms
Automatically send tailored pre-arrival instructions and upsell offers like room upgrades or spa bookings via SMS based on the guest's specific reservation data.
What You Get
PMS Native Integration
We build deep connections with systems like StayNTouch and RoomRaccoon to pull real-time availability and push guest requests directly to housekeeping modules.
Multilingual Guest Support
Deploy AI agents capable of handling inquiries in over 50 languages, providing a seamless experience for international tourists without hiring polyglot staff.
Group Booking Intake Bot
Automate the initial qualification and data collection for wedding blocks and corporate retreats, delivering a clean lead to your sales team.
PCI DSS Compliant Payments
Securely handle booking deposits and incidentals through AI-driven chat interfaces that meet strict financial security standards.
Loyalty Program Integration
Recognize returning guests instantly and provide real-time updates on points balance or tier-specific perks during the chat experience.
What It Costs
Setup
$5,000 - $25,000
Monthly
$500 - $2,000
ROI Example
A 150-room hotel with a $200 ADR missing 10 calls a week captures just 4 of those as direct bookings via AI, saving $2,400/mo in OTA commissions alone.
Frequently Asked Questions
Does this replace my front desk staff?
No. It acts as a force multiplier. It handles the 80% of repetitive questions (Wi-Fi, hours, parking) so your staff can provide better service to guests standing in front of them.
Can it integrate with Opera PMS?
Yes. We specialize in connecting AI agents to legacy and modern PMS systems including Opera, Cloudbeds, and Mews to ensure real-time data accuracy.
How do you handle complex concierge requests?
The AI is trained on your specific property's SOPs and local area. If a request is too complex, it uses 'Human-in-the-loop' routing to alert your staff immediately via your internal comms tool.
Is the AI ADA compliant?
Yes. We ensure all web-based chat interfaces meet WCAG 2.1 standards to remain accessible to all guests and compliant with hospitality regulations.
Can guests book a room directly through the AI?
Absolutely. By pulling live inventory from your PMS, the AI can guide guests through the entire booking funnel and process payments securely via PCI-compliant gateways.
What happens if the AI gives wrong information?
We implement strict 'grounding' techniques using only your verified hotel data. We also provide a dashboard where you can review logs and refine responses at any time to ensure 100% accuracy.
Reclaim Your Direct Booking Revenue Today
Schedule a free AI strategy consultation to see how much you're losing to OTA commissions and manual workflows.
Serving Hotels & Resorts businesses nationwide. Based in Westlake Village, CA.