Custom AI Solutions for High-Volume Auto Parts Stores
Stop losing counter time to basic availability calls. We integrate AI with Epicor and PartsTech to automate lookups and commercial account management.
Auto parts stores are currently overwhelmed by a high volume of repetitive inquiries, often handling over 100 lookup calls per day. Counter staff spend significant portions of their shift manually checking availability across WHI Solutions and WorldPac, rather than focusing on high-margin commercial sales or complex technical consultations. This manual bottleneck limits daily throughput and leads to abandoned calls during peak hours.
Furthermore, managing core return tracking and EPA compliance documentation adds an administrative burden that is prone to human error. By implementing custom AI agents, stores can automate the initial 'do you have it and how much is it' phase of the sales funnel. Our integrations connect directly to your existing catalog and inventory management systems, providing instant, accurate quotes to both retail customers and commercial accounts via SMS or web chat, reclaiming up to 3 hours of counter time per day.
Problems We Solve
Phone Fatigue & Missed Calls
Counter staff handle 100+ 'is it in stock' calls daily, causing burnout and leading to missed high-value walk-in customers or commercial shop orders.
Core Return Financial Leakage
Inconsistent tracking of core returns leads to financial loss for the store and potential EPA compliance issues when documentation is missing.
Commercial Account Friction
Professional repair shops want instant pricing and ordering without waiting on hold; manual quoting slows down their shop throughput and your sales.
Inventory Data Silos
Critical inventory information in Epicor or PartsTech isn't easily accessible to customers after hours or via mobile devices, leading to lost sales.
Hazmat & Regulatory Errors
Manual entry of shipping requirements for batteries, fluids, or airbags often leads to costly regulatory mistakes and shipping delays.
What You Get
Automated Parts Lookup
AI-driven interface that queries WHI Solutions and Epicor for real-time stock levels and shelf locations.
SMS Price Quoting
Customers can text a VIN or part number to receive an instant price quote and availability status from your local inventory.
Commercial Portal Automation
Streamlined ordering for professional shops with custom pricing tiers and automated delivery coordination.
Core Return Reminders
Automated SMS and email workflows to ensure cores are returned within the 30-day window to maximize credit recovery.
Hazmat Compliance Guard
AI verification of shipping labels and documentation for EPA and state environmental regulations on restricted parts.
What It Costs
Setup
$5,000 - $25,000
Monthly
$500 - $2,000
ROI Example
Saving 3 hours of counter time daily at a $25/hr rate equates to $1,500/month in reclaimed labor, plus a 15% increase in captured after-hours leads.
Frequently Asked Questions
Does this replace my existing Epicor or WHI Solutions system?
No, our AI acts as a secure layer on top of your existing software, pulling data via API or secure connectors to make it accessible to customers and staff more efficiently.
How does the AI handle VIN lookups for specific trim levels?
We integrate with VIN decoding services to ensure the AI identifies the exact sub-model and engine type before suggesting parts from your catalog to prevent returns.
Can it manage different pricing for my commercial accounts?
Yes, the system recognizes authenticated commercial users and applies their specific discount tiers as configured in your PartsLogic or WorldPac settings.
Is the AI capable of identifying equivalent parts from different brands?
Absolutely. We program the AI to understand cross-referencing, suggesting alternative brands or house labels when the primary requested part is out of stock.
How does this help with EPA core return compliance?
The AI tracks every sale requiring a core, sends automated reminders to the customer, and generates the necessary documentation for environmental reporting.
Can it handle complex inquiries like 'what brake pads fit a 2018 F-150'?
Yes, by indexing your digital catalogs and using natural language processing, the AI provides specific recommendations based on year, make, model, and trim.
Ready to Automate Your Parts Counter?
Book a free consultation to see how AI can integrate with your current inventory software and reclaim your staff's time.
Serving Auto Parts Stores businesses nationwide. Based in Westlake Village, CA.