Never Miss a Hook: 24/7 AI Dispatch for Towing Companies
Stop losing $150 tows to competitors because your lines are busy. Our AI agent answers instantly, captures precise locations, and syncs with TowBook 24/7.
In the towing industry, the first company to answer the phone wins the job. Whether it is a $75 roadside jumpstart or a $200 emergency recovery, a missed call is immediate lost revenue. Most dispatchers are overwhelmed during peak accident hours or late-night shifts, leading to long hold times and frustrated motor club partners. Read Laboratories provides a specialized AI Phone Agent that handles the high-pressure environment of a busy dispatch center without the overhead of additional staffing.
Our system is built to navigate the complexities of non-consensual tow laws and DOT requirements. By integrating directly with software like TowBook and TOPS, the AI can verify vehicle information, capture cross-streets or GPS coordinates, and provide real-time ETAs to stranded motorists. This allows your human dispatchers to focus on complex fleet logistics while the AI handles high-volume inquiries and routine storage lot questions.
Problems We Solve
Zero Missed Dispatches
Towing is a 100% first-to-respond business. Our AI handles unlimited concurrent calls, ensuring no motorist ever hears a busy signal or gets sent to a competitor.
Inaccurate Location Data
The AI uses advanced address validation to capture precise cross-streets and landmarks, reducing 'dry runs' and wasted fuel for your drivers.
Motor Club Data Entry Burnout
Automatically transcribe and push call data from AAA, Agero, and Geico requests directly into your dispatch software, eliminating manual double-entry.
Storage Lot Distractions
Free up your dispatchers from answering 'Is my car there?' and 'What are your hours?' by allowing the AI to look up VINs and quote storage fees.
What You Get
TowBook & TOPS Integration
The AI pushes call logs and job details directly into your existing dispatching software in real-time.
Dynamic ETA Calculation
Based on driver availability and traffic, the AI provides accurate windows to customers to reduce 'where is my tow' follow-up calls.
Multi-Language Dispatch
Instantly switch between English and Spanish to assist a wider range of motorists without needing bilingual staff on every shift.
Storage Fee Quoting
The AI calculates daily storage rates and lien fees based on your specific lot's pricing structure and state regulations.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
Saving just four $150 tows per month covers the entire service cost. Most of our clients see a 15-20% increase in monthly call volume capture.
Frequently Asked Questions
Can the AI handle emergency police rotations?
Yes. The AI can be programmed to recognize high-priority police dispatch calls and immediately route them to a live supervisor or the on-call driver's mobile device.
How does it integrate with TowBook?
We use API webhooks to send caller ID, vehicle year/make/model, and pickup location directly into your TowBook 'Pending' queue for immediate driver assignment.
Can it explain storage lot requirements?
Absolutely. The AI is trained on your specific state's non-consensual tow laws to explain what documents (ID, Title, Insurance) a customer needs to release their vehicle.
What happens if the caller is in a high-stress situation?
Our AI is configured with 'empathy-first' logic. If it detects extreme distress or a safety emergency, it can perform a warm transfer to a human dispatcher instantly.
Does it work for heavy-duty recovery calls?
Yes, the AI can follow a specific logic tree to identify if the caller needs a light-duty flatbed or a heavy-duty wrecker based on the vehicle type described.
Start Capturing Every Hook Today
Book a free consultation to see how our AI integrates with your dispatch workflow.
Serving Towing Companies businesses nationwide. Based in Westlake Village, CA.