Stop Losing High-Value Reservations to the Friday Night Rush
Our AI Phone Agent integrates directly with OpenTable, Resy, and Toast to handle bookings, catering leads, and FAQs while your hosts focus on the guests in front of them.
In the high-pressure environment of a busy restaurant, the phone is often the first thing to be ignored when the floor gets packed. Statistics show that restaurants miss between 30% and 50% of incoming calls during peak service hours. For a mid-to-high-end establishment, a missed call isn't just a lost table; it's a lost opportunity for a $1,000+ large party reservation or a $2,000 catering order that goes to the competitor who actually picked up.
Read Laboratories deploys sophisticated AI voice agents that understand the nuances of the hospitality industry. We don't just provide a 'press one for reservations' menu; we deploy a natural-language agent that can check real-time availability in SevenRooms, explain your ADA accessibility, or qualify a corporate catering lead before routing it to your event manager. This ensures your front-of-house staff can maintain the 'vibe' of the dining room without the constant interruption of a ringing handset.
Problems We Solve
Zero Missed Reservations
Never lose a cover because the host was busy seating a party. The AI checks OpenTable or Resy in real-time and books the table instantly.
Catering Lead Capture
Catering inquiries are high-intent but time-sensitive. Our agent captures guest counts, dates, and dietary needs for $500-$2,000 orders and pushes them to your CRM.
Eliminate FAQ Distractions
Stop your staff from answering the same questions 50 times a day about your holiday hours, parking situation, or liquor license status.
Waitlist Management
During peak hours, the AI can add guests to your Yelp or Toast waitlist and send an SMS confirmation, reducing lobby congestion.
What You Get
Direct API Integrations
Native syncing with OpenTable, Resy, Toast, and Square to ensure data consistency across your tech stack.
Smart SMS Follow-up
Automatically texts the caller a link to the menu, directions, or a digital gift card purchase page if requested.
Large Party Routing
Intelligently identifies parties over 8 and routes them to a human manager for high-touch coordination and deposits.
Multi-Language Support
Fluent in English and Spanish to serve a broader customer base and assist with diverse kitchen and delivery staff inquiries.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
Capturing just one missed $1,000 large-party reservation per month covers the entire cost of the service twice over.
Frequently Asked Questions
Can the AI handle specific questions about food allergies?
Yes. We program the agent with your specific kitchen protocols and menu ingredients so it can accurately answer questions about gluten-free, vegan, or nut-allergy options based on your current menu.
Does it work with my existing OpenTable or Resy account?
Absolutely. We use secure API keys to connect the AI directly to your existing reservation platform, ensuring it only books available time slots and never double-books.
What happens if a customer insists on speaking to a human?
The AI is designed to recognize 'human-handoff' requests. It can instantly route the call to your host stand, manager's office, or take a detailed message and text it to the MOD.
How does it handle catering and event inquiries?
The agent acts as a first-tier sales qualifier. It asks for the event date, estimated guest count, and service type (drop-off vs. full service) before forwarding the lead to your catering manager via email or Slack.
Can it take takeout orders over the phone?
While it can assist with order status, we typically configure the agent to send an SMS link to your Toast or Square online ordering page to ensure payment security and order accuracy.
Give Your Staff Their Time Back
Schedule a free consultation to see how our AI Phone Agent can integrate with your specific POS and reservation systems.
Serving Restaurants businesses nationwide. Based in Westlake Village, CA.