Eliminate Missed Diabetic Recalls with AI Voice Automation
Your front desk is buried in orthotics follow-ups and insurance pre-auths. Our AI agent handles 24/7 scheduling and recalls, integrating directly with ModMed and DrChrono.
Podiatry practices face a unique administrative burden: the high-volume management of diabetic foot care patients. Medicare requires specific documentation and regular exams to prevent ulceration, making recall management a full-time job. A single missed diabetic patient represents a $3,000 to $5,000 annual revenue loss, not to mention the clinical risk of unmanaged neuropathy.
Between surgical consultation intakes for bunionectomies and the tedious coordination of custom orthotics fittings, staff burnout is high. Most practices lose 15-20% of their potential revenue to 'phone tag' and long hold times that drive patients to competing foot and ankle specialists. Our AI Phone Agent solves this by providing instant, clinical-grade communication that never calls out sick.
Problems We Solve
Diabetic Recall Management
Patients frequently forget their 90-day diabetic foot exams. The AI proactively identifies gaps in the schedule and contacts patients to book these high-value, recurring appointments automatically.
Surgical Intake Friction
Capturing patient history for hammer-toe or bunion repairs is time-intensive. The AI collects initial intake data and insurance details, pushing them directly into your EHR before the patient even walks in.
Orthotics Follow-up Lag
Many patients fail to return for their 30-day orthotics adjustments. Our AI agent automates these check-ins to ensure patient satisfaction and capture the follow-up visit revenue.
Insurance Pre-Authorization Bottlenecks
The AI can answer patient questions regarding which insurance providers (e.g., Medicare, Blue Cross, Aetna) are accepted and collect necessary data for pre-authorization of procedures.
After-Hours Appointment Loss
Patients with acute foot pain often call after 5 PM. Instead of hitting a voicemail, they can now book an emergency evaluation or a next-day consultation immediately via voice.
What You Get
EHR Deep Integration
Direct read/write access to ModMed, DrChrono, NexGen, and Athenahealth calendars for real-time scheduling.
HIPAA-Compliant Voice
All patient interactions are encrypted and stored in compliance with BAA standards to protect sensitive health information.
Multi-lingual Patient Support
Seamlessly switch between English and Spanish to serve diverse patient populations in high-density areas.
Intelligent Triage
Recognizes urgent symptoms like suspected cellulitis or gangrene and immediately routes those calls to your clinical staff.
Custom Knowledge Base
Trained on your specific practice protocols, from pre-op fasting instructions to post-op wound care advice.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
Recovering just two missed diabetic recall appointments per month covers the entire system cost. Most practices see a 5x-10x ROI by capturing lost surgical consultations.
Frequently Asked Questions
Does this work with ModMed (Modernizing Medicine)?
Yes, we utilize the ModMed API to check provider availability in real-time and insert appointments directly into the practice management side of the platform.
How does the AI handle Medicare diabetic shoe requirements?
The AI is programmed to identify patients eligible for the Therapeutic Shoe Program and can schedule the required clinical evaluation while reminding the patient to bring their MD's prescription.
Can it distinguish between a new patient and a returning patient?
Absolutely. By verifying the caller's phone number or DOB against your EHR records, it can trigger the appropriate workflow for new patient intake or existing patient follow-up.
What happens if a patient has a complex medical question?
The AI is configured with a 'safety rail.' If a question falls outside of its training (e.g., specific dosage for post-op meds), it gracefully transfers the call to your medical assistant.
Is the voice natural or does it sound like a robot?
We use advanced low-latency neural voices that sound indistinguishable from a human receptionist, ensuring a professional experience for your patients.
How long does the implementation take?
The typical rollout takes 3 to 4 weeks, which includes EHR API configuration, voice training on your practice's specific scripts, and HIPAA compliance testing.
Stop Losing High-Value Patient Recalls
Book a free 15-minute consultation to see a live demo of the AI agent integrated with your EHR.
Serving Podiatry Practices businesses nationwide. Based in Westlake Village, CA.