Stop Losing $35,000 Yearly to Missed Calls and Unfilled Contact Lens Reorders
Our AI Phone Agent integrates with OfficeMate and RevolutionEHR to handle scheduling, vision plan verification, and patient recalls 24/7.
Optometry practices face a unique logistical burden: managing high-frequency contact lens reorders while simultaneously navigating complex vision insurance plans like VSP and EyeMed. When front desk staff are tied up verifying eligibility or tracking frame shipments, patient calls go to voicemail, leading to an average revenue leak of $35,000 per year per practice.
Our AI solution bridges this gap by providing instant responses to routine inquiries and direct integration with your existing EHR. We focus on the high-friction touchpoints—like checking if a patient's vision allowance is available or automating the 6-month contact lens recall—so your opticians and technicians can focus on the patient in the chair rather than the ringing phone.
Problems We Solve
Contact Lens Revenue Leakage
Prevents patients from ordering lenses through online retailers by offering instant, 24/7 phone-based reordering that syncs with your inventory.
Insurance Verification Bottlenecks
Automates the tedious process of checking VSP, EyeMed, and Davis Vision eligibility, freeing up staff for high-value patient care.
High Appointment No-Show Rates
Executes persistent but polite automated follow-ups and confirmation calls that update your Crystal PM or Compulink calendar in real-time.
Frame Status Call Volume
Reduces 'Are my glasses ready?' calls by 70% by providing automated, real-time status updates on lab orders and frame shipments.
After-Hours Opportunity Loss
Captures new patients who call after 5:00 PM to book comprehensive eye exams, ensuring you don't lose them to the local big-box optical shop.
What You Get
Deep EHR Integration
Read/write access to OfficeMate, RevolutionEHR, and Crystal PM for seamless scheduling and patient record updates.
Vision Plan Logic
Specifically trained to understand the difference between medical eye exams and routine vision screenings.
24/7 Contact Lens Reorders
Securely identifies patients and processes reorder requests based on existing prescriptions in your system.
HIPAA-Compliant Security
Full BAA execution and encrypted data handling to ensure all PHI remains protected and compliant with federal law.
Automated Recall Campaigns
Proactively reaches out to patients due for their annual exam, filling gaps in your schedule without manual staff effort.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
Recovering just three annual supply contact lens orders and four comprehensive exams per month covers the entire system cost.
Frequently Asked Questions
Can the AI distinguish between VSP and EyeMed patients?
Yes. The AI is programmed to ask for the specific vision provider and can cross-reference your integrated EHR to verify eligibility and copay requirements for major plans.
Is the system HIPAA compliant?
Absolutely. Read Laboratories signs a Business Associate Agreement (BAA) with every practice. All audio and text data are encrypted and stored in compliance with HIPAA standards.
How does it handle emergency medical calls like flashes or floaters?
The AI is trained to recognize 'red flag' symptoms. It will immediately escalate these calls to your emergency line or a live staff member according to your specific triage protocols.
Does it work with RevolutionEHR or OfficeMate?
Yes, we specialize in API and database integrations for the most common optometry platforms, ensuring appointments and notes appear directly in your existing software.
Can patients pay for their contact lenses through the AI?
Yes, we can integrate with payment processors like Stripe or Clover to securely collect payments for contact lens reorders directly over the phone.
How long does the setup process take?
A typical implementation takes 3 to 5 weeks, which includes EHR integration testing and training the AI on your specific frame brands and office policies.
Streamline Your Optical Shop Operations
Book a free 15-minute consultation to see how we integrate with your EHR.
Serving Optometry Practices businesses nationwide. Based in Westlake Village, CA.