Stop Losing 20% of Direct Bookings to OTA Commissions
Deploy a 24/7 AI Phone Agent that integrates with your PMS to handle reservations, guest requests, and concierge inquiries instantly without staff intervention.
The hospitality industry is currently caught between rising labor costs and the high price of convenience. Statistics show that roughly 20% of inbound reservation calls go unanswered during peak hours or overnight shifts, forcing potential guests to book via OTAs like Expedia or Booking.com. This results in a 15-25% commission loss on every room night. For a mid-scale hotel with an ADR of $225, missing just three bookings a week translates to over $35,000 in lost annual revenue.
Beyond bookings, front desk staff are often overwhelmed by repetitive inquiries regarding check-in times, parking fees, and local recommendations. This 'noise' prevents staff from providing high-touch service to the guests physically standing in the lobby. By implementing an AI Phone Agent, hotels can automate these Tier 1 interactions while ensuring that complex group booking inquiries or VIP requests are routed to the right human at the right time.
Problems We Solve
Missed Direct Bookings
Capture every inbound lead 24/7, preventing guests from turning to high-commission OTAs when the front desk is busy during check-in surges.
Staff Burnout & Turnover
Offload repetitive questions about pool hours, pet policies, and parking fees to AI, allowing your team to focus on the guests standing in front of them.
High Night-Shift Overhead
Provide instant, professional responses to international travelers and late-night callers without the overhead of a dedicated night auditor for phones.
Fragmented Guest Data
Automatically sync call transcripts and guest requests directly into PMS systems like Mews or StayNTouch for better CRM tracking and personalized service.
Concierge Bottlenecks
Instantly provide local dining recommendations and amenity information, reducing the queue at the physical concierge desk during peak hours.
What You Get
PMS Integration
Real-time sync with Opera, Cloudbeds, and RoomRaccoon for live availability, room rates, and direct booking creation.
Multilingual Support
Communicate with international guests in over 20 languages with native-level fluency and cultural nuance.
PCI DSS Compliant Payments
Securely process deposits and room holds over the phone using encrypted payment gateways like Stripe or Shift4.
SMS Follow-up
Automatically send confirmation links, digital keys, or local maps via SMS immediately after the call ends.
Smart Escalation
Intelligently route complex group booking or event inquiries to the Sales Director or General Manager's mobile.
ADA Compliant Voice
Crystal-clear, natural language processing that ensures accessibility for all guests regardless of accent or speech speed.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
A 100-room hotel with a $200 ADR that saves just 5 direct bookings per month from OTAs will save $250 in commissions and gain $1,000 in direct revenue, paying for the service twice over.
Frequently Asked Questions
Does it work with my existing PMS like Opera or Mews?
Yes, our AI agent uses secure API integrations to check real-time availability and push bookings directly into your property management system without manual entry.
How does it handle complex group booking requests?
The AI identifies keywords related to 'room blocks' or 'events' and gathers preliminary data (dates, room count) before routing the call to your sales team.
Is the AI capable of handling PCI-compliant payments?
Absolutely. We use secure, encrypted hand-offs to ensure that credit card data is never stored in the AI's logs, maintaining full PCI DSS compliance for your property.
Can it recommend local restaurants or attractions?
Yes, we program a custom knowledge base including your preferred local vendors, nearby landmarks, and specific on-site amenity details unique to your resort.
What happens if a guest has a complaint?
The AI is trained in hospitality de-escalation and will immediately transfer the call to a manager or the front desk if it detects a frustrated guest or emergency.
How long does the setup process take?
A standard implementation, including PMS integration and custom knowledge base training, typically takes 14 to 21 days from kickoff to launch.
Stop Giving 25% of Your Revenue to OTAs
Schedule a free consultation to see a live demo of our AI agent integrated with your hotel's PMS.
Serving Hotels & Resorts businesses nationwide. Based in Westlake Village, CA.