Never Miss a Referral: 24/7 AI Phone Agents for Hospice Care
Ensure every grieving family and urgent referral gets an immediate, empathetic response while automating documentation into your EHR like MatrixCare and WellSky.
In the hospice industry, the first 24 to 48 hours after a referral are critical. A delay in answering a call from a hospital discharge planner or a distressed family member often results in the patient being referred to a competing agency. With Medicare reimbursement rates tied heavily to census numbers, missing just two referrals a month can cost an agency upwards of $30,000 in annual revenue. Most agencies struggle with 'on-call fatigue' where clinical staff are woken up for non-urgent administrative questions, leading to burnout and turnover.
Read Laboratories provides a specialized AI Phone Agent that handles these front-line interactions with the empathy and precision required for end-of-life care. Our system doesn't just take messages; it screens for clinical urgency, collects demographic data for intake, and routes calls based on your specific on-call schedule. By integrating directly with platforms like Suncoast, Axxess, and DeVero, we eliminate the manual data entry gap that often leads to compliance risks and delayed admissions.
Problems We Solve
Referral Leakage and Lost Revenue
Hospital discharge planners move fast. If your intake line goes to a busy signal or a generic answering service, they move to the next agency. Our AI answers on the first ring, 24/7/365.
On-Call Nurse Burnout
Stop waking up your clinical directors for DME delivery status or general facility questions. The AI filters non-clinical inquiries, only escalating true medical emergencies to the on-call RN.
Compliance Documentation Gaps
Every call is transcribed and logged. Our AI automatically identifies key CMS-required data points during the intake process, ensuring your administrative record is audit-ready from the first contact.
Bereavement Outreach Delays
Maintaining a 13-month bereavement program is labor-intensive. Our AI can perform proactive check-in calls to families, documenting their status and flagging those who need immediate social work intervention.
What You Get
Direct EHR Integration
Push referral data and call transcripts directly into MatrixCare, WellSky, or Axxess via secure API or HL7 interface.
Smart On-Call Routing
Intelligently routes calls based on your agency's geography and staff schedule, ensuring the right nurse is reached for the right patient.
HIPAA-Compliant Voice Engine
Our agents use advanced NLP to maintain a professional, empathetic tone while ensuring all PHI is encrypted and handled according to federal standards.
Multilingual Intake
Instantly switch between English and Spanish to support diverse patient populations without needing a third-party translation service.
Automated Volunteer Coordination
Streamline volunteer scheduling by allowing your team to check in, report hours, or request assignment changes via voice.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
Capturing just one additional patient admission per month covers the entire annual cost of the AI agent 5x over through increased Medicare reimbursement.
Frequently Asked Questions
Is the AI HIPAA compliant?
Can it distinguish between a crisis and a general inquiry?
How does it integrate with MatrixCare or Axxess?
Does it sound like a robot?
Can it handle bereavement follow-up calls?
What happens if the AI gets stuck?
Ready to Secure Your Referral Pipeline?
Book a free consultation to see how our AI Phone Agent can integrate with your specific hospice workflow.
Serving Hospice Agencies nationwide. Based in Westlake Village, CA.