Stop Answering Case Status Calls and Focus on Production
Our AI Phone Agent integrates directly with LabStar and DDX to provide real-time case updates, schedule pickups, and manage dentist inquiries 24/7.
Dental laboratories operate on razor-thin margins where every minute a technician spends off the bench is lost revenue. On average, a mid-sized lab handles over 50 'where is my case?' calls per day, consuming at least 20 hours of staff time per week. This administrative burden is compounded by the need to maintain strict FDA medical device traceability and HIPAA compliance while managing complex digital workflows from intraoral scanners.
Read Laboratories provides a specialized AI Phone Agent designed to bridge the gap between your lab management software and the dentist's office. By connecting directly to systems like LabStar, Evident, and DDX, our AI can instantly verify scan receipts, provide estimated delivery dates for PFMs or Zirconia crowns, and even flag incomplete prescriptions before they hit the production floor, ensuring your workflow remains uninterrupted.
Problems We Solve
Constant Bench Interruptions
Stop technicians from losing focus to answer 'Is this case ready?' calls. The AI handles status inquiries using real-time data from your lab management system.
Incomplete Prescription Intake
Our AI identifies missing shade information or scan files during the initial call, preventing production delays and reducing the need for back-and-forth follow-ups.
Courier Coordination Friction
Automate delivery and pickup scheduling without manual entry. The AI logs courier requests directly into your dispatch log, ensuring no case is left behind.
After-Hours Communication Gaps
Dentists often finish their charts after 6 PM. Our AI answers late-night calls to confirm scan receipts or schedule rush cases, providing 24/7 service without overtime costs.
Manual Data Entry Errors
By syncing directly with software like Labtrac or Carestream, the AI eliminates the risk of human error when updating case notes or recording dentist preferences.
What You Get
Real-Time Case Tracking
Connects to your LIMS to provide dentists with exact production stage updates (e.g., 'In Design', 'Sintering', 'Out for Delivery').
LIMS Integration
Native-level synchronization with LabStar, DDX, Evident, and Labtrac to pull and push case data securely.
HIPAA & FDA Compliance
Engineered with strict data encryption and logging to meet medical device manufacturing and patient privacy standards.
Automated Courier Dispatch
Allows offices to schedule case pickups via voice, which are then instantly pushed to your internal logistics dashboard.
Intelligent Call Routing
Identifies high-priority quality issues or remake requests and routes them immediately to the production manager.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
By automating 250 case status calls per week, a lab saves approximately 80 hours of office staff labor per month, resulting in a net monthly savings of $1,800+ after service costs.
Frequently Asked Questions
Can the AI handle calls about specific tooth shades or materials?
Yes. The AI can be trained on your specific product catalog (e.g., IPS e.max, Full Contour Zirconia) and can pull specific case details from your LIMS to discuss shade or preparation requirements with the dentist.
How does it integrate with LabStar or DDX?
We utilize API keys or secure database connectors to allow the AI to read case status fields and write notes directly into the case file, ensuring your records are always up to date.
Is the AI capable of handling remake requests?
The AI is programmed to identify remakes and quality complaints. It will gather initial details (original case number, reason for remake) and then escalate the call to a manager or create a high-priority ticket in your system.
Does it work for both digital scans and physical impressions?
Absolutely. The AI can confirm receipt of digital files via portals like iTero/3Shape or provide status updates on physical impressions that have been checked into your system.
How long does the setup process take?
Typical implementation takes 2-4 weeks, which includes mapping your Lab Management Software fields, training the AI on your specific workflow, and testing the voice responses.
Can it handle multiple calls at once?
Yes, the AI can handle an unlimited number of simultaneous calls, ensuring that no dentist or dental assistant ever hears a busy signal or is placed on hold.
Streamline Your Lab Operations Today
Book a free consultation to see a live demo of our AI agent integrated with dental lab software.
Serving Dental Laboratories businesses nationwide. Based in Westlake Village, CA.