Never Miss a $500 Catering Order While Pulling Shots
Our AI Phone Agent handles wholesale inquiries, catering bookings, and loyalty program questions so your baristas can focus on the rush.
Coffee shops operate on thin margins where the difference between profit and loss often lies in high-ticket catering orders and repeat loyalty customers. When the morning rush hits, phones go unanswered, meaning $200-$1,000 catering leads for local offices or event spaces are frequently lost to competitors. Furthermore, managing wholesale accounts for local restaurants or explaining seasonal allergen info takes time your floor staff simply does not have.
Read Laboratories bridges this gap by integrating AI directly into your POS ecosystem—whether you use Toast, Square, or Dripos. By automating routine inquiries like 'Do you have oat milk?' or 'How do I join the rewards program?', we ensure your staff remains present for the customers in front of them while capturing every high-value lead that comes through the wire. This technology turns your phone line from a distraction into a revenue-generating asset.
Problems We Solve
Uncaptured Catering Leads
The AI handles $200-$1,000 catering inquiries instantly, logging guest counts and delivery times for office lunches or events without interrupting the barista.
Loyalty Program Friction
Automates signups for Per Diem or Joe Coffee, increasing customer spend by 2x by helping users check point balances and rewards via phone.
Wholesale Inquiry Lag
Responds immediately to local restaurants and grocery stores looking for wholesale bean pricing, lead times, or delivery schedules.
Staffing & Scheduling Chaos
Routes hiring inquiries and initial interview scheduling away from the front counter during peak hours, ensuring you don't miss out on top talent.
Seasonal Menu Confusion
Provides instant, accurate info on limited-time offerings and allergen labeling to ensure health department compliance and customer safety.
What You Get
POS Integration
Connects with Square and Toast to provide real-time menu availability and pricing updates to callers.
Catering Intake
Sophisticated data collection for guest counts, delivery windows, and dietary restrictions for large-scale orders.
Loyalty Voice-to-App
Helps customers troubleshoot loyalty app logins or check their rewards status using natural language processing.
Allergen & Safety FAQ
Instant, compliant answers regarding health department-regulated allergen labeling and food safety certifications.
Smart Manager Routing
Automatically detects high-priority wholesale or event space inquiries and routes them directly to a manager's mobile device.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
Capturing just one additional $500 catering order per month covers the base monthly cost, while increasing loyalty retention by 15% drives significant long-term LTV.
Frequently Asked Questions
Does it work with Toast or Square?
Yes, we build custom integrations to pull your live menu, pricing, and item availability directly from Toast, Square, or Dripos.
Can it handle catering deposits?
The AI can collect order details and send a secure payment link via SMS through your existing processor to secure the booking immediately.
How does it handle allergen questions?
We program the AI with your specific ingredient lists and cross-contamination protocols to ensure health department compliance and customer safety.
What happens if a customer wants to speak to a human?
The system uses 'Smart Transfer' to ring the shop or a manager if it detects complex wholesale needs or if the customer specifically requests a person.
Can it update my seasonal menu?
Yes, we can update the AI's knowledge base in minutes whenever you launch a new seasonal roast, holiday syrup, or limited-time pastry.
Does it help with hiring new baristas?
It can screen initial applicants, ask about their food safety certifications (like ServSafe), and schedule interviews based on your availability.
Reclaim Your Morning Rush
Book a free AI strategy consultation to see how we can automate your cafe's phone line and capture more catering revenue.
Serving Coffee Shops & Cafes businesses nationwide. Based in Westlake Village, CA.