Never Miss a $5,000 Collision Repair Lead Again
Our AI Phone Agent handles insurance claim coordination, schedules estimates, and provides real-time repair status updates 24/7, so your estimators can focus on the floor.
In the collision repair industry, the first shop to answer the phone usually wins the claim. With the average repair order now ranging between $3,500 and $5,500, a single missed call represents a massive loss in potential revenue. Most shops struggle with 'phone tag' between insurance adjusters, parts suppliers, and anxious customers, often pulling high-value estimators away from CCC ONE or Mitchell to handle basic status inquiries.
Furthermore, strict California BAR requirements and DRP (Direct Repair Program) agreements demand precise documentation and quick turnaround times. Read Laboratories builds AI solutions that bridge the gap between your shop management system and the customer's phone, ensuring that supplement requests and photo documentation links are handled with the urgency the industry demands.
Problems We Solve
Insurance Supplement Bottlenecks
Stop letting supplement requests sit in voicemail. The AI identifies adjuster calls and immediately gathers claim numbers and carrier info to prioritize the file.
After-Hours Tow-In Management
Accidents don't happen on a 9-to-5 schedule. Our agent handles 2 AM tow-in notifications, collecting vehicle location and insurance details before your team even arrives.
Status Update Fatigue
Free your front office from the 'Is my car ready?' loop. The AI pulls real-time data to inform customers about parts delays or paint booth status.
Estimate No-Shows
Automated appointment confirmation and rescheduling through the AI agent ensures your estimate bay stays full and your cycle time stays low.
What You Get
CCC ONE & Mitchell Integration
Syncs appointment data and customer notes directly into your existing shop management software.
Insurance Carrier Recognition
Identifies calls from major carriers like State Farm, Geico, and Progressive to route them to specific DRP managers.
24/7 Multi-lingual Intake
Answers calls in English and Spanish, ensuring you serve your entire community at any hour of the day.
Photo Doc SMS Trigger
Automatically sends customers a link to upload accident photos via BodyShop Booster or ProgiParts after an intake call.
BAR-Compliant Logging
Maintains a full transcript and recording of every authorization, meeting strict regulatory standards for customer communication.
What It Costs
Setup
$2,500 - $3,500
Monthly
$400 - $800
ROI Example
By capturing just two additional $4,000 collision repairs per month that would have otherwise gone to a competitor, the system generates an 8x monthly ROI.
Frequently Asked Questions
Can the AI distinguish between a new lead and an insurance adjuster?
Yes. The system uses intent-based routing to ask for a claim number or policy info, immediately identifying if the caller is an adjuster, a parts vendor, or a new customer seeking an estimate.
Does this replace my front desk staff?
No. It acts as a digital co-pilot that handles the high-volume, repetitive inquiries so your staff can focus on complex supplement negotiations and in-person customer service.
How does it handle rental car coordination?
The AI can be programmed to provide the address of your partner Enterprise or Hertz branch and explain your shop's specific rental car drop-off protocol.
Is the system compatible with my current phone number?
Absolutely. We simply port or forward your existing shop line through our AI layer, meaning you don't have to change any of your marketing materials or Google Business listings.
How long does the setup take?
Typical implementation for an auto body shop takes 10-14 days, including the time needed to map your specific workflow in CCC ONE or Mitchell.
What happens if the AI doesn't know the answer?
If the AI encounters a complex technical question or a specific repair update it can't find, it gracefully transfers the call to your production manager or takes a detailed message for a callback.
Stop Losing Estimates to the Shop Down the Street
Book a 15-minute demo to see how our AI Agent handles a mock insurance claim call for your shop.
Serving Auto Body Shops businesses nationwide. Based in Westlake Village, CA.