Stop Losing Patients to After-Hours Voicemails
Deploy an AI-driven triage and scheduling assistant that integrates with Avimark and Cornerstone. Capture emergency leads 24/7 without burning out your front desk.
Modern veterinary practices are under immense pressure, often losing over $40,000 annually due to missed calls and inefficient triage. When a pet owner faces a midnight emergency, a voicemail is a lost client; they will call the next clinic on Google until someone answers. Meanwhile, your front desk is frequently bogged down by repetitive manual tasks like confirming vaccination status or processing prescription refills, which pulls them away from high-touch patient care and in-clinic emergencies.
Read Laboratories solves this by implementing AI agents that understand veterinary terminology and clinical urgency. Our bots don't just 'chat'—they interface with your PIMS (Practice Management Information System) to check availability and log requests. This ensures your clinic operates at peak efficiency even when the doors are locked, providing a seamless experience for pet owners while protecting your staff from burnout.
Problems We Solve
After-Hours Revenue Leak
When emergency calls go to voicemail, owners call the next clinic. Our AI triages cases and captures contact info 24/7, ensuring you never miss a high-value emergency case.
Refill Request Congestion
Automate the intake for prescription refills, gathering necessary pet and owner details for staff approval without a single phone call clogging your lines.
New Client Intake Friction
Onboard new patients by capturing medical history and owner data directly through the chat, syncing it with systems like NaVetor or Shepherd.
Appointment No-Shows
Send automated, conversational reminders that allow clients to reschedule instantly via the chatbot, keeping your calendar full and your production high.
Triage Overload
Help owners determine if an issue is a 'see-now' emergency or a 'book-later' appointment using standard veterinary triage protocols customized to your clinic.
What You Get
PIMS Integration
Direct data syncing with Avimark, Cornerstone, and Shepherd for real-time scheduling and record updates.
Smart Triage Logic
Identifies critical symptoms like GDV or toxic ingestion and provides immediate emergency instructions.
Refill Automation
Collects pharmacy info and medication names for streamlined technician review and approval.
Multi-Lingual Support
Engage with Spanish-speaking pet owners to expand your clinic's community reach and accessibility.
Instant Lead Notification
Staff receive immediate SMS or email alerts when a high-value emergency lead or new client is captured.
What It Costs
Setup
$1,500 - $3,000
Monthly
$200 - $500
ROI Example
Recovering just one emergency surgery or three new dental cleanings per month covers the entire annual cost of the AI.
Frequently Asked Questions
Does this replace my front desk staff?
No. It acts as a digital assistant that handles routine inquiries like 'What are your hours?' or 'How do I request a refill?', freeing your staff to handle in-person emergencies and complex client relations.
Is the AI compliant with state veterinary boards?
Yes. The AI is programmed to provide information and triage based on your clinic's specific protocols, explicitly stating it does not provide a formal diagnosis without a VCPR.
Can it integrate with eVetPractice or Shepherd?
Absolutely. We specialize in API integrations and RPA (Robotic Process Automation) to ensure data flows between the chatbot and your specific PIMS without manual entry.
What happens during a true medical emergency?
The AI is configured with a 'Red Flag' list. If a user mentions symptoms like difficulty breathing or seizing, it immediately provides your emergency protocols and clicks to call the emergency line.
How long does the setup take?
A standard deployment for a veterinary clinic takes 3-4 weeks, including the training phase where we ingest your specific pricing, service list, and doctor preferences.
Can it handle prescription refills?
Yes. It collects the owner's name, pet's name, medication, and preferred pharmacy, then sends a structured request to your staff for final authorization.
Ready to Automate Your Clinic's Front Desk?
Book a free consultation today to see how we integrate with your current PIMS like Avimark or Cornerstone.
Serving Veterinary Clinics businesses nationwide. Based in Westlake Village, CA.