Never Miss a Dispatch Call Again with AI-Powered Towing Automation
Capture every roadside request and emergency tow 24/7. Our AI chatbot integrates with your dispatch software to provide instant ETAs and precise location tracking.
In the towing industry, being the first to respond is the difference between a $200 hook-up fee and a lost job. With average tow rates ranging from $75 to $200 and roadside assistance calls averaging $50 to $150, missing just a handful of calls due to busy dispatchers can cost your company thousands per week. Most customers call the next company on the list if they aren't helped immediately.
Dispatchers are frequently overwhelmed by routine inquiries regarding storage lot hours, lien fees, and ETA updates, which pulls their attention away from high-priority emergency routing. Furthermore, manual location identification over the phone is notoriously error-prone, leading to frustrated drivers and delayed response times. AI automation bridges this gap by providing an immediate, intelligent interface for every caller and website visitor.
By integrating AI with industry-standard tools like TowBook, TOPS, or Beacon, Read Laboratories helps towing operations automate the intake of vehicle details, GPS coordinates, and contact information. This ensures your fleet stays moving and your dispatchers focus on high-level logistics rather than data entry.
Problems We Solve
Lost Revenue from Missed Calls
Towing is 100% first-to-respond; our AI captures every lead 24/7, ensuring you don't lose the $150 tow to the competitor down the street.
Inaccurate Pickup Locations
Eliminates verbal confusion by allowing customers to drop a GPS pin via the chat interface, sending exact coordinates directly to your dispatch software.
Dispatcher Burnout
Automates routine questions about storage lot fees, vehicle release requirements, and non-consensual tow laws, freeing up staff for emergency routing.
Motor Club Data Entry Lag
Streamlines the intake of roadside assistance requests, quickly capturing VINs and vehicle conditions to speed up the motor club billing process.
High Volume ETA Inquiries
Reduces phone traffic by providing real-time status updates to customers waiting on the shoulder, improving safety and customer satisfaction.
What You Get
TowBook & TOPS Integration
Automatically pushes job data, customer info, and vehicle details into your existing dispatch dashboard.
GPS Pin Drop Utility
Enables stranded motorists to share their exact mobile location, reducing driver search time and fuel costs.
Photo & VIN Capture
Prompts users to upload photos of vehicle damage and VIN plates before the truck arrives for insurance and liability protection.
Multi-Language Support
Communicates fluently in English and Spanish to serve a broader customer base and handle diverse service areas.
Lien Fee Calculator
Automatically calculates storage fees based on state regulations and gate fees, providing instant quotes for vehicle recovery.
What It Costs
Setup
$1,500 - $3,000
Monthly
$200 - $500
ROI Example
Capturing just two additional $150 tow jobs per month completely covers the monthly operating cost of the AI chatbot.
Frequently Asked Questions
Does this replace my dispatchers?
No, it acts as a digital assistant. It handles the initial data intake and routine questions, allowing your human dispatchers to focus on complex routing and driver management.
Can it handle emergency police tows?
The AI is programmed to identify high-priority emergency keywords and can immediately escalate those requests to a live dispatcher via SMS or phone alert.
How does it integrate with TowBook?
We use API connections to push the data captured by the chatbot directly into your TowBook 'Pending' queue, so no manual re-entry is required.
Can it provide quotes for long-distance tows?
Yes, we can program the AI with your per-mile rates to provide instant, accurate estimates for long-haul or specialized transport requests.
Is it compliant with state towing laws?
Absolutely. We customize the chatbot logic to include required disclosures for non-consensual tows and specific storage lien notifications per your state's DOT requirements.
How do customers access the chatbot?
It lives on your website, but we can also set up 'Text-to-Chat' features so customers calling your landline can receive a link to start a digital dispatch request.
Start Capturing More Tows Today
Book a free consultation with Read Laboratories to see how AI can streamline your dispatching and storage lot management.
Serving Towing Companies businesses nationwide. Based in Westlake Village, CA.