Turn Your Help Desk Into an AI-Powered Profit Center
Reduce Tier 1 ticket volume by 40% and provide instant, 24/7 support for your clients. Integrate directly with ConnectWise, Autotask, and HaloPSA to scale without adding headcount.
MSPs today are facing a margin squeeze. With technician salaries rising and clients expecting instant responsiveness, the traditional model of scaling by hiring more Tier 1 support is no longer sustainable. Most help desks are bogged down by repetitive tasks—password resets, VPN connectivity issues, and O365 license requests—that distract high-value Level 3 engineers from billable project work. For an MSP charging $150-$250/user/month, a single missed SLA or a slow response during a critical outage can lead to churn on a $100,000/year managed service contract. Managing the noise across tools like ConnectWise, NinjaRMM, or Datto Autotask requires a layer of intelligent automation that can triage issues before they ever reach a human queue.
Problems We Solve
Help Desk Ticket Overload
Stop your engineers from being buried under 'low-hanging fruit' tickets. Our AI handles password resets and common troubleshooting, freeing your team for complex infrastructure projects.
After-Hours Support Gaps
Eliminate the cost of a 24/7 night shift. The chatbot provides immediate technical assistance at 3:00 AM, ensuring your clients feel supported even when your office is closed.
SLA Breach Risks
Automated first-response triage ensures that every client interaction is logged and acknowledged instantly, keeping your SLA metrics green and your clients happy.
Inconsistent Client Onboarding
Streamline the intake process by using AI to collect user data, hardware requirements, and compliance documentation, pushing it directly into your PSA for review.
Lost Sales Opportunities
Don't let high-value leads bounce from your website. The AI qualifies prospects based on seat count and current tech stack, then books discovery calls directly in your calendar.
What You Get
PSA Integration
Native integration with ConnectWise Manage, Datto Autotask, and HaloPSA to create, update, and categorize tickets with full transcripts.
Knowledge Base Ingestion
We train your bot on your existing documentation from IT Glue, Hudu, or SharePoint to provide accurate, MSP-specific answers.
SOC 2 & HIPAA Ready
Built with enterprise-grade security and data privacy controls to satisfy the compliance needs of your healthcare and finance clients.
Automated Appointment Booking
Syncs with Microsoft Bookings or Calendly to let prospective clients schedule site audits or discovery calls 24/7.
Multi-Tenant Support
Configure unique response logic for different client organizations to handle specific environment nuances and VIP users.
What It Costs
Setup
$1,500 - $3,000
Monthly
$200 - $500
ROI Example
By automating 120 Tier 1 tickets per month (valued at $45/ticket in labor), an MSP saves $5,400 monthly, achieving full ROI on setup within the first 30 days.
Frequently Asked Questions
Does the chatbot integrate with ConnectWise Manage?
Can the AI handle secure password resets?
Is the data encrypted for HIPAA compliance?
How does it handle escalation to a live technician?
Can it help with sales, not just support?
What if my documentation is in IT Glue?
Ready to Scale Your MSP Without Increasing Headcount?
Book a free 15-minute consultation to see how our AI chatbot integrates with your PSA and RMM tools.
Serving IT Services & MSPs businesses nationwide. Based in Westlake Village, CA.