Stop Losing 20% of Direct Bookings to OTA Commissions
Deploy an AI concierge that handles reservations, guest requests, and local recommendations 24/7. Fully integrated with Opera, Cloudbeds, and Mews.
The hospitality industry faces a critical leak in the revenue funnel: missed calls and unanswered web inquiries. Data shows hotels miss approximately 20% of direct booking calls, forcing potential guests toward OTAs like Expedia or Booking.com, which charge 15-25% commissions. For a property with a $200 ADR, every lost direct booking represents a $30-$50 loss in margin. Beyond bookings, front desk staff are often overwhelmed by repetitive tasks—answering 'What time is checkout?' or 'Do you have a gym?'—leaving them less time for high-value guest interactions.
Read Laboratories builds custom AI solutions that bridge this gap. Our chatbots don't just provide generic answers; they interface directly with your Property Management System (PMS) to provide real-time availability, manage guest requests like late checkouts or extra towels, and qualify group booking leads. By automating these touchpoints, we ensure your staff focuses on the physical guest experience while the AI secures the next reservation.
Problems We Solve
OTA Commission Dependency
Reduce the 15-25% fees paid to third-party sites by capturing direct bookings through your own website's AI interface.
Front Desk Burnout
Automate 80% of routine inquiries regarding amenities, check-in times, and local recommendations, freeing staff for face-to-face service.
Missed After-Hours Inquiries
Provide instant responses to international travelers in different time zones who would otherwise abandon your site for a competitor.
Lead Qualification Friction
Instantly capture and qualify group booking or wedding inquiries, routing high-value leads to your sales team with all necessary data.
What You Get
PMS Integration
Seamlessly connects with Opera, Cloudbeds, Mews, and Guesty for real-time rates and availability.
Multi-Language Concierge
Communicate with international guests in 50+ languages, providing local dining and activity recommendations.
PCI DSS Compliant Payments
Securely handle booking deposits and room upgrades following strict financial security standards.
Automated Guest Requests
Allow guests to request housekeeping, maintenance, or room service directly through the chat interface.
ADA Compliant Interface
Ensures your website remains accessible to all guests, meeting legal hospitality requirements.
Loyalty Program Support
Instantly verify member status and apply loyalty perks or discounts during the booking flow.
What It Costs
Setup
$1,500 - $3,000
Monthly
$200 - $500
ROI Example
A 100-room hotel with a $200 ADR that converts just 5 additional direct bookings per month (saving 20% OTA commission) generates an extra $200 in pure profit monthly, covering the software cost immediately.
Frequently Asked Questions
Does the chatbot work with my specific PMS?
How does the AI handle complex guest complaints?
Is the system PCI DSS compliant?
Can it handle group booking inquiries?
Does it support mobile guests?
How long does setup take?
Ready to Increase Your Direct Booking Ratio?
Book a free consultation today to see how AI can transform your guest experience and bottom line.
Serving Hotels & Resorts businesses nationwide. Based in Westlake Village, CA.