Stop Missing $500 Repair Orders While Your Hands Are Under a Hood
Our AI assistants integrate with Shop-Ware and Tekmetric to handle scheduling and status updates 24/7, so your service writers can focus on the cars.
In the automotive repair industry, a missed call is more than an inconvenience—it is a lost revenue opportunity. With an average repair order (ARO) ranging from $400 to $600, the 30% of calls typically missed by busy shops represent thousands of dollars in weekly losses. When technicians are under cars and service writers are juggling parts orders, customer communication often falls through the cracks.
Beyond just booking, the 'dead time' spent waiting for customer estimate approvals can stall bay turnover and disrupt your entire shop flow. Our AI solutions bridge the gap between your Shop Management System (SMS) and your customers, ensuring that questions are answered instantly and authorizations are secured without manual follow-up. This allows your team to maintain a high vehicle-per-bay (VPB) ratio while providing the modern, digital experience today's drivers expect.
Problems We Solve
High Missed Call Volume
Captures 24/7 leads and schedules appointments even when your service writers are on the other line or the shop is closed for the weekend.
Estimate Approval Bottlenecks
Automatically follows up on pending Digital Vehicle Inspections (DVIs) to get customer sign-offs faster, keeping your bays moving and technicians billed out.
Status Update Interruptions
Reduces 'Is my car ready yet?' phone calls by 60% by providing real-time vehicle status updates directly from your Shop-Ware or Tekmetric dashboard.
Inconsistent Review Collection
Systematically requests Google and Yelp reviews immediately after a vehicle is marked as picked up, boosting your local SEO and shop reputation.
What You Get
SMS Integration
Deep integration with Shop-Ware, Tekmetric, and Mitchell 1 Manager SE to sync schedules and customer records.
BAR Compliance Logic
Configured to follow California Bureau of Automotive Repair (BAR) standards for digital authorizations and record-keeping.
VIN & Plate Lookups
Allows customers to start a service request by simply entering their license plate or VIN for accurate vehicle identification.
After-Hours Drop-off Guide
Provides customers with specific instructions for your key drop box and parking procedures during late-night arrivals.
Service Reminders
Analyzes historical data to proactively reach out to customers for 30/60/90k mile services and oil changes.
What It Costs
Setup
$1,500 - $3,000
Monthly
$200 - $500
ROI Example
Booking just one additional $500 brake job or diagnostic per month covers the entire cost of the AI service, while saving your service writer 10+ hours of phone time.
Frequently Asked Questions
Does this work with my specific shop management software?
Yes, we specialize in integrations with Shop-Ware, Tekmetric, Mitchell 1, AutoFluent, and ShopMonkey. We use API connections to ensure your calendar is always synced in real-time.
Is the chatbot BAR compliant for California shops?
Absolutely. We configure the AI to ensure all digital authorizations and estimate approvals meet the strict requirements set by the Bureau of Automotive Repair, including proper timestamping.
Can the AI distinguish between a simple oil change and a complex diagnostic?
Yes. We program custom logic that allocates different time slots and bay requirements based on the service requested, preventing your schedule from being overbooked with heavy engine work.
What happens if the AI can't answer a customer's technical question?
The AI is trained to recognize complex technical queries and will seamlessly hand off the conversation to your service writer via text or email notification for a human response.
How long does it take to get the system live?
Most shop implementations take between 14 and 21 days, which includes the integration with your SMS, custom logic training, and staff orientation.
Can it handle towing requests for after-hours breakdowns?
Yes, the AI can be programmed with your preferred towing partner's information and provide customers with immediate instructions for emergency vehicle recovery.
Start Booking More Jobs Today
Book a free 15-minute consultation to see how we can automate your service desk and increase your shop's ARO.
Serving Auto Repair Shops businesses nationwide. Based in Westlake Village, CA.