Calculate Your AI ROI: IT Services & MSPs
Managed Service Providers are often buried under Level 1 ticket volume and repetitive documentation tasks. By leveraging AI to automate ticket triage in ConnectWise PSA or Autotask, and deploying intelligent bots for after-hours support, MSPs can significantly reduce their cost-per-ticket while improving SLA compliance. This calculator helps you quantify the labor savings and efficiency gains of integrating AI into your existing IT workflows.
Your Business Numbers
Total number of users currently supported across all managed service contracts.
The average number of help desk tickets generated per user each month.
Time spent by a human reading, categorizing, prioritizing, and assigning a ticket.
Volume of tickets received outside of standard 8-5 business hours.
The fully burdened hourly cost (salary + benefits + overhead) of a Level 1/2 technician.
Number of new client organizations onboarded annually.
Your Estimated ROI
Annual Triage Labor Savings
$93,600
After-Hours Efficiency Gain
$31,590
Onboarding Automation Value
$5,850
Total Estimated Annual ROI
$131,040
Ready to see these savings in real life?
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Book a Call →How We Calculate This
The ROI calculation is based on industry standard KPIs for MSPs. Triage savings assume a 75% automation rate of initial ticket classification and routing using LLMs. After-hours savings assume a 60% reduction in technician dispatch by using AI-driven self-service for common issues like password resets (Active Directory/Azure AD) and VPN troubleshooting. Onboarding value assumes a 50% reduction in the 15 hours typically required for manual documentation and user sync setup.
FAQ
Can AI integrate with ConnectWise Manage or Autotask?
Yes. We specialize in using API-based middleware to intercept tickets as they enter your PSA, allowing an LLM to categorize, prioritize, and even suggest remediation steps before a technician ever touches the ticket.
How does AI handle HIPAA or SOC2 compliance for my clients?
We utilize enterprise-grade, private AI instances (like Azure OpenAI) where data is not used to train public models. This ensures that PII and sensitive technical data remain within your controlled environment.
Will this replace my Level 1 help desk technicians?
No. AI is designed to augment your team by handling the 'noise.' This allows your technicians to focus on complex project work and high-value troubleshooting, which reduces burnout and turnover.
How long does it take to see these ROI figures?
Most MSPs see a measurable reduction in 'Time to First Response' within 30 days of deploying an AI triage layer. Labor savings typically scale as the model is tuned to your specific client documentation.
Serving IT Services & MSPs businesses nationwide. Based in Westlake Village, CA.