Automating 24/7 Emergency Dispatch for Locksmith Services
Business Type
Locksmith Services
Location
Thousand Oaks, CA
Size
8 Mobile Technicians, 1 Physical Storefront
Challenge
High missed-call rates during 24/7 emergency windows and manual dispatch delays.
The Challenge
The client was struggling to maintain a competitive 24/7 response rate. During peak hours and late-night shifts, 15-20% of emergency lockout calls were going to voicemail, representing a direct loss of $150-$300 per incident. Their dispatchers were manually entering data from phone calls into Jobber, leading to address errors and double-booked technicians. Furthermore, their commercial contract management for rekeying projects was neglected because staff were overwhelmed by the volume of residential lockout calls.
The Solution
Services Used
- • AI Voice Agent Development
- • Jobber Workflow Automation
- • Automated Dispatch Logic
Timeline
6 Weeks
Integrations
- • Jobber
- • Twilio Voice
- • Slack
- • Google Maps API
The Results
35 hours/week
Time Saved
$4,500/month
Cost Saved
31% increase in emergency call conversion
Revenue Impact
Reduced from 12 mins to 45 seconds
Dispatch Latency
100% (Zero missed calls)
After-Hours Answer Rate
"The AI handles the 3 AM lockouts better than our night shift ever did. It logs the job in Jobber, confirms the pricing, and pings the on-call tech's phone instantly. It has completely removed the bottleneck in our growth."
— Operations Manager, Southern California Lock & Key
Implementation Timeline
The project kicked off with a 2-week audit of historical call logs and Jobber data to map common service requests. During weeks 3 and 4, we built a custom AI Voice Agent trained on the company's specific pricing tiers for rekeys, lockouts, and security assessments. Week 5 involved a pilot program with two lead technicians to test the Slack-based notification system. By week 6, the system was live, handling all inbound emergency calls and automatically scheduling them based on technician proximity.
FAQ
Can the AI distinguish between a simple lockout and a complex commercial rekey?
Yes. The AI is programmed with intent-recognition to categorize calls. Simple lockouts are dispatched immediately, while complex commercial inquiries are scheduled for a security assessment and assigned to a senior estimator.
How does the AI handle pricing for after-hours calls?
The system is integrated with the business's pricing logic, automatically adding emergency surcharges or holiday premiums to the quote before the customer confirms the service.
Does this replace Jobber or work with it?
It works directly with Jobber. The AI collects the customer's name, address, and service needs, then creates a new Job and Client record in Jobber via API, ensuring no manual data entry is required.
What happens if a customer is panicked or in an unsafe situation?
The AI is trained to detect high-stress sentiment. If a caller indicates they are in an unsafe location or have an immediate emergency, the system can provide an instant 'Arrival Estimate' or transfer to a live manager if necessary.
How do technicians receive the jobs?
Technicians receive a push notification via the Jobber mobile app and a secondary alert via Slack or SMS containing a Google Maps link and the specific lock details provided by the caller.
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